SUMMARY

The prescription coordinator is responsible for reviewing and responding to prescription refill requests and following written and electronic protocols while providing patient-focused medication management services supporting the mission, activities and programs of the Medical Group.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Manage all incoming medication questions and prescription refill requests, including those received by e-Fax and phone call, provider review and/or processing in accordance with the Prescription Refill Policy and Procedure and written/electronic protocols.
• Follow Medication Refill Protocols and Guidelines at all times, prior to responding to prescription refill requests.
• Review the last date that a prescription was filled, bringing attention to any refills that are being requested prior to running out.
• Schedule patients for an appointment with their provider if a refill is being requested and the patient has not been seen for an office visit as per protocol.
• Review the medication list from the patient’s last visit to verify that the patient is still taking the medication. If the medication is not on the list, call the patient to confirm. If there are any further questions, contact the provider.
• Contacts new patients prior to their first scheduled appointment to review and enter medications into electronic medical record.
• Manage providers’ In-Boxes and delete unnecessary duplicate requests.
• Manage unmatched refill requests and remove unmatched notification from the provider’s inbox.
• Update patient medication lists in electronic medical record for provider review.
• Communicate with pharmacies via telephone, fax, mail, etc., regarding medication changes and/or refills as directed by provider.
• Print provider prescriptions for patients to mail away or take to pharmacy.
• Assist clinical staff and providers with calling and refilling prescriptions.
• Assist in the prior authorization process, including retrieving Rx ID, pharmacy benefit company, checking status, notifying patients and pharmacies of approvals and notifying RN of denials.
• Displays effective communication skills with vulnerable patient populations. Vulnerable populations are patients who are made vulnerable due to their:
  • Financial circumstances
  • Place of residence
  • Health
  • Age
  • Personal characteristics
  • Functional or developmental status
  • Ability to communicate effectively
• Presence of chronic illness or disability
• Assist with daily operations of the medical group as requested by supervisor.
• Adheres to patient-centered medical home policies and procedures in conjunction with NCQA guidelines.
• Attends mandatory staff meetings and huddles.
• Maintain patient confidentiality.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions..

EDUCATION and/or EXPERIENCE

Must be high school graduate or GED equivalent. Certified Pharmacy Technician. EXPERIENCE: 1 or more years of pharmacy or ambulatory practice experience with prescription refills.

PATIENT SERVICE, ATTITUDE AND LANGUAGE SKILLS

Must respond sympathetically and maturely to patient needs. Must be neat and professional in appearance. Detail oriented and well organized. A certificate from a college or technical school is preferred; or equivalent combination of education and experience. Must be able to work under pressure and in stressful situations and must be able to work quickly when business conditions warrant. Must have superior patient service attitude and skills. One of Montage Medical Group’s core values is we are a “Patient-Centered” practice. High patient satisfaction and whole-person care are of critical importance and all employees must strive to achieve 100% patient satisfaction and quality outcomes for all patients.

All communications to co-workers, patients and clients must be courteous. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Employee must possess ability to write routine reports and correspondence, using proper grammar and spelling. The employee must have the ability to speak effectively before groups of patients, customers or employees of organization.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

MATHEMATICAL AND COMPUTER SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Computer literate (i.e., be familiar with a PC and basic software, such as Microsoft Windows, Microsoft Word, etc.). The employee must be able to master the practice’s electronic medical record system.

CERTIFICATES, LICENSES, REGISTRATIONS BLS certification and Certified Pharmacy Technician preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25-50 pounds. Specific vision abilities required include close vision, distance vision, color vision, depth perception, and ability to adjust focus

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts (medical and office equipment), risk of working with blood borne pathogens, and risk of radiation (from x-ray units and office equipment such as computer monitors). The noise level in the work environment is usually moderate.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

A medical group can be a stressful and high pressure environment. Individuals must enjoy working in such environments and be willing to adapt the pace of their work and output to the patient volumes and tasks of a medical facility.

CONDITION OF EMPLOYMENT:
Due to the state mandate for Healthcare Workers, we will require you to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated. In addition, Healthcare Workers must receive a booster dose of the COVID-19 vaccination by March 1, 2022, or 15 days after becoming eligible (whichever date is later).