Job description
Department/Unit:
Patient Engagement Center
Work Shift:
Day (United States of America)
The Pre-Service Representative I is responsible for the initial touchpoint of our patient population to provide an exceptional patient experience with assisting in scheduling of services for our Hospital and Practice. This requires ability to work in a high-volume, fast paced environment. Understanding of complex scheduling needs of our patients in an empathetic, compassionate manner is critical. Position is required to use eligibility application to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. The position requires ability to understand and apply contractual benefits to the service being rendered, with ability to collect patient financial obligation pre-services.
The Pre-Service Representative I, after one year in the position and based on performance and success in position, has ability to be promoted to Pre-Service Representative II as Career Ladder requirements indicate.
Responsibilities:
- Maintain strict adherence to the Albany Medical Center Confidentiality policy.
- Incorporate Albany Medical Center Customer Service Standards and demonstrates commitment toward meeting and exceeding the needs of our customers into daily activities.
- Comply with all Albany Medical Center Policies.
- Comply with behavioral expectations of the department.
- Maintain courteous and effective interactions with colleagues.
- Demonstrate an understanding of the job description, performance expectations, and competency assessment.
- Participate in departmental and/or interdepartmental quality improvement activities.
- Participate in the training and onboarding of new staff members
- Participate in and successfully completes Mandatory Education.
- Perform all other duties as needed or directed to meet the needs of the department.
- Adheres to AMC Corporate Compliance Plan
Qualifications:
- High School Diploma
- 1 – 2 years winning customer service personality with ability to engage patients and customers via telephone with superior patient experience.
- Insurance knowledge, preferred
Thank you for your interest in Albany Medical Center!
Albany Medical is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
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