Practice Manager / 40 Hours / Brookside Community Health Center

Brookside Community Health Center is a comprehensive, community-based, multi-specialty hospital-licensed community health center offering a wide range of ambulatory services including Primary Care, Medical specialties, Dental Services; Behavioral Health WIC/Nutrition Services and Clinical Laboratory Services. This breadth of patient services under one roof requires that each of our team members embody the willingness and ability to work across departments in order to provide an integrated patient experience.

The Practice Manager for Family Services will be responsible for the overall management of the Family Services Department.

• Participates in the ongoing administration of the Family Service Department, including interviewing, hiring, training, and developing a diverse multidisciplinary staff. Directly responsible for the Family Services Department Staff

• Works closely with Program Directors across Brookside to ensure collaboration and support.

• Works with the staff to build an effective team.

• Regularly evaluates and provides feedback to support staff and practitioners. In collaboration with the Executive Director makes thoughtful and well-informed decisions concerning hiring and personnel matters as appropriate. Reports on-going problems and seeks guidance as needed. Completes new staff orientation, 90 -day reviews and annual evaluations.

• Identifies training needs, and assists with training of staff and students, particularly on Electronic Health Record system, Microsoft Word, and Outlook. Ensures staff proficiency.

• Oversees all practice operations. Organizes and oversees work schedules for optimal utilization of staff to meet the patients’ needs. Develops and implements appropriate systems, policies and procedures to ensure efficient processing of work. This will include monitoring of Time-Off Banks, CME budgets, submitting monthly reports and is Kronos default manager, as needed.

• Participates in the continuous improvement of all processes.

• Works with the entire team to create a patient experience which is patient-centered, of uniform high quality, and safe. Monitors and improves customer satisfaction and patient activation. Interacts with patients in a courteous and sensitive manner. Resolves patient issues by working with staff, upper management and/or providers, followed by identifying and correcting underlying system problems.

• Facilitates a good working relationship between the patients, practice staff, the clinicians, the community, system hospitals, and the Brigham and Women’s Hospital.

• Assists in the development of operating budget and monitors productivity to ensure goals are met.

• Understanding of billing and coding practices. Develops, implements, and evaluates all needs of the practice related to billing and coding. Works closely with staff to ensure correct coding and billing and seeks their assistants in resolving billing issues. Works with Administrative Director to ensure insurance enrollment is current.

• Implements relevant information systems, ensuring accuracy of data input. Provides input and feedback regarding improvements and changes to systems.

• Along with the practice leadership is responsible for ensuring the practice’s compliance with Hospital, Department of Public Health, and Joint Commission standards and policies.

• Continuously monitors the department’s physical environment. Identifies problems and coordinates activities as needed to maintain the physical integrity of the practice.

• Is a member of the health center leadership team. Works in a collaborative and collegial manner to foster team efforts with other directors and across the health center

• Take a lead in seeking grant funding opportunities, writing proposals and management commitments and budgets.

• Organizes, manages and collaborates with the team to support program, groups and activities.

• Oversees day to day operations of Integrated Behavioral Health, including scheduling and communication with the medical department.

• Manages students process, including communication with schools, interviews, on-boarding and on-going training needs

• Must be patient-centered and customer focused

• Must understand what it means to be a Trauma Informed Practice

• Must be able to build effective teams, including harnessing the diversity of all members of the team and coordinating their ongoing professional development.

• Experience with LEAN or other forms of rapid cycle improvement is strongly preferred.

• Must have strong interpersonal and organizational skills.

• Must have strong financial and analytic skills.

• Must have the ability to recognize and solve problems, including identifying and fixing their root causes.

• Must be able to handle, in a professional manner, a heavy and diverse workload in a dynamic healthcare environment, including dealing with multiple competing priorities.

BWH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability