Infosys McCamish Systems, a U.S. based subsidiary of Infosys BPM, a part of Infosys (NYSE: INFY), is a leader in providing best in class technology platforms and service solutions for the financial services industry. With deep domain experience with Life Insurance companies, worksite product providers and retirement companies globally, we partner with our clients to help them stay ahead of the innovation curve. Infosys McCamish Systems offers flexible solutions through business process outsourcing, software as a service, and license models. Our clients can choose from one of these service models or operate with a combination of these models as their needs evolve. Our technology platforms and services combined with execution excellence and proven best practices, optimize our clients’ operations today while building tomorrow’s enterprise. Infosys McCamish currently provides platform-based solutions and services to over 40 insurance companies across a broad array of insurance products, distribution models and platform deployment options. In the retirement markets, Infosys McCamish is one of the largest ‘behind-the-scenes’ nonqualified deferred compensation plan record-keepers in the USA (based upon recordkeeping assets administered). We deliver solutions that improve your agent and customer satisfaction while reducing risk and cost of operations. With our solutions, you’ll be poised to launch new products faster, optimize your expense and loss ratios, and manage distribution channels rapidly and comprehensively.

Role: Portfolio Head/Services Head-Client Operations

Key Responsibilities:

Role Summary: In this role, you will be accountable to plan, organize, review and develop the capabilities of the Infosys McCamish L&A and Group TPA unit with the objectives to ensuring sustainable and scalable business relationship with clients; meeting financial, customer, quality, process improvement and people objectives within the guidelines, policies and norms of Infosys McCamish. This would include Business Planning & Review, Solution Design, Business Development, Transition Coordination: Resource planning (incl. Infra), process definition & documentation, SOW / Metric Determination, Process Training & Certification, Resource planning, Manpower Training, governance Planning, Performance Planning, SLA Compliance, Customer Interaction, Financial Review, Governance compliance, Knowledge Management, Automation and Transformation.

• Clients: Through successful service delivery and SLA management, ensure client satisfaction and retention. Partner with various support departments to facilitate client growth and expansion. Able to develop business cases and lead credible discussions with clients to articulate the company values and strategy. Ensure high degree of customer delight evidenced in client references and Infosys CVS scores

• Business: Ensure the financials of the unit are monitored, display and inculcate a P&L mindset within the organization and continuously meet or exceed the expectations on key metrics such as revenue and margin. Oversee organizational adherence with processes, policies, and best practices. Challenge the status quo and identify opportunities to improve quality, efficiency, and results. Manage with Contact Center expertise, knowledge, tools, and balanced scorecards.

• Employees: Lead by example to foster a positive work environment in which employees professionally develop, grow, and contribute. Responsible for the ongoing professional development / evaluation of direct reports, accountability, and succession planning. Drive team members effectively towards the shared objectives of customer service and orientation.

• Leadership: Able to inspire and rally a team to quickly resolve challenges. Build leadership bench strength through individual self-accountability, training, and coaching. Develop a culture of continuous improvement. Identify opportunities for improvement, determines the root-cause of problem areas, analyze data, and solutions.

• TPA Strategy: Design and drive the strategy for the TPA team in line with the business objectives and achieve and exceed unit goals. Contribute to the overall McCamish strategy formulation and execution by ensuring an integrated approach.

• Cross Functional: Support other departments in the organization by providing insight, data analysis, and operational expertise. Able to drill a P&L to the line item level and have a clear understanding of operational action financial impacts.

Qualifications:

• Proven leader in the Services sector with relevant experience in Insurance domain.
• Managing global operations at multiple locations in a complex setup.
• Experience handling profit and loss responsibility for a business unit.
• Experience in supporting the sales process including face to face in critical pursuit efforts
• Has the ability to identify and implement automation and process transformation.
• Will help to have worked with admin platforms to direct platform efficiencies, straight through processes, AI, etc.
• Communication Skills and ability to coordinate with various internal and external divisions for work.
• Analytical and Leadership skills

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

COVID-19 Considerations:
Vaccination required.
Masks are required to enter the office. Extra screening, sanitation and disinfecting procedures are in place.

Work Remotely:
This role is temporarily remote until company’s decision to return to office.

About Us
Infosys McCamish Systems,(http://www.infosysbpm.com/mccamish) located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited.(www.infosysbpm.com) Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim – generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish’s many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.

U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity