Job description
The Porter is responsible for the overall upkeep of the landscape and the interior/exterior image of the community. The Porter is a customer service driven team player.
Reports to: Maintenance Supervisor
Direct Reports: None
Roles and Responsibilities
The duties listed below are an outline of the Porter’s responsibilities and should not be considered an all-inclusive list. As the needs of the community change, these duties may be modified as needed.
General
- Maintain a clean, professional, and OSHA approved work environment
- Keep the property litter free
- Assist with unit trash outs
- Deliver notices
- Report time and attendance
- Make daily inspections of the community
- Understand and adhere to the Landmark Properties policies and procedures
Customer Service
- Understand the needs and expectations of residents and exceed their expectations
- Develop a sense of community among the residents and staff
- Maintain an positive community environment for both residents and associates and encourage participation in events and activities
- Assist with the property’s turn
Risk Control
- Understand, communicate, and enforce community safety, emergency, and fire evacuations policies and procedures, providing emergency response and referral services and resources
- Document and report behaviors of residents that violate the law or the community lease agreement to the Community Manager
- Inspect the physical condition of the property and report any problems to the Maintenance Supervisor and Community Manager
- Must have excellent communication and people skills
- Must possess the ability to work independently
- Must have attention for detail
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