Job description

Bachelor's degree and experience working for a healthcare organization in compliance or similar function

3+ years in healthcare compliance, P&P management, or operations

Amazon Pharmacy’s Ethics and Compliance team is seeking an experienced compliance professional to manage the Policy & Procedure (“P&P”) Governance program. This individual will have the opportunity to design, develop, implement and manage an enhanced P&P program to ensure compliance requirements are known and followed across Amazon Pharmacy. This individual will serve as the central resource for providing guidance regarding P&P governance and assistance on all aspects of the P&P management process from intake to publishing, including collaborating with stakeholders and subject matter experts to provide support regarding P&Ps.

A successful candidate in this role will be a self-starter who is passionate about healthcare compliance and building out this function. This person should also be able to earn trust and effectively collaborate with stakeholders across the company (e.g., Pharmacy Operations, Legal, HR, Loss Prevention, Quality, and Billing). They must have strong communication skills (written and verbal) to drive P&P governance processes, including oversight to ensure P&Ps are communicated effectively for awareness and understanding of compliance and business requirements. This individual must be able to think big and be creative to deliver results; work both independently and collaboratively. This person will be expected to consistently raise the high bar of compliance and operational excellence as we rapidly grow, scale, and innovate to make Amazon Pharmacy the most customer-centric pharmacy on Earth.

Key job responsibilities
Lead and oversee Amazon Pharmacy’s P&P governance program, including monitoring the review/approval workflow process and ensuring P&P administration requirements are followed.

Provide P&P resources and support to stakeholders across Amazon Pharmacy to ensure effective implementation and adherence to P&Ps.

Review and evaluate P&Ps to identify gaps and make constructive recommendations for edits, enhancements, and additional level of detail.

Support post-publishing P&P audits to ensure proper communication/training of P&Ps and compliance with P&P requirements.

Facilitate meetings where P&Ps and related documents are reviewed for clarity, consistency, and/or approval (e.g., Policy Committee, etc.).

Manage the retention and centralization of P&Ps and ensure proper storage and accessibility across the organization.

Serve as the subject matter expert regarding P&P governance programs, including staying abreast of industry best practices and regulatory expectations.

Draft and implement clear and effective compliance documents (e.g., playbooks, policies, procedures, etc.) to ensure the P&P governance process is outlined from start to finish and understood by stakeholders.

Support responding to P&P related requests from internal and external compliance reviews, audits, and risk assessments.

Collect, analyze, and report key metrics related to the P&P governance program to leadership/internal oversight groups.

Assist with the development of compliance trainings tied to P&P requirements.

A day in the life
Monitor the review/approval workflow process and provide guidance regarding P&P administration requirements.

Track P&P review cycles to ensure all P&Ps receive a periodic review pursuant to applicable requirements.

Manage the P&P life-cycle of new and revised P&Ps, from intake to publishing.

Review P&Ps and provide recommendations for edits, enhancements, and additional level of detail.

Facilitate and attend meetings with key stakeholders where P&Ps and related documents are reviewed and discussed.

Respond to P&P related requests from internal and external compliance reviews, audits, and risk assessments.

Collect, analyze, and report key metrics related to the P&P governance program.

About the team
Pharmacy is a highly regulated industry and compliance impacts all teams and business operations. The Amazon Pharmacy Ethics & Compliance team has the unique ability to see broadly across the org and make a significant impact to ensure compliance measures are implemented and communicated timely to all impacted stakeholders. In this role, you will have the opportunity to help build out a growing Amazon team. You will be joining a motivated group with a startup mentality that is eager to expand our business and improve the pharmacy experience for our customers.

Experience leading and developing P&P governance programs and related frameworks

Comfortable navigating multiple systems and working in ambiguous environments

Self-motivated and able to work without direct supervision

Experience engaging with and influencing multiple stakeholders, including senior leadership

Ownership and creativity to build a program from the ground up

Ability to display “backbone” and hold stakeholders accountable

Aptitude for building strong working relationships

Proven organization skills and ability to manage multiple competing priorities

Strong written and verbal communication skills
Attention to detail and thorough documentation practices

Willingness to travel up to 10%

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.

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