Overview

Position Summary

Position is responsible for the answering and coordination of a variety of Police Dispatch calls – which includes obtaining information from the customer, documentation, communication, and dispatching under minimal supervision; administrative office work; employee badge creation – assigning access control; along with other hospital related and department tasks. The incumbent is responsible for answering requests for all support services (Facility) departments and dispatches appropriate personnel / staff to provide service based upon requests. This position reports to the Department of Public Safety Dispatch Supervisor and to the Deputy Chief of Police.

Incumbent will demonstrate a high attention to detail and must be able to multitask under pressure at various times throughout the shift. Service requests can range from routine calls for service - to emergency calls for service - to coordination of outside Law Enforcement and First Responder agencies.

Customer service, documentation and strong communication skills are essential. We are a team-based department, and strong interpersonal skills are indispensable in contributing to the Team.

Maintaining a flexible schedule is also helpful, shift may include days, nights, weekends, holiday, overtime (both planned and unplanned), and vacation-PTO coverages. This Full-Time position is located at IU Health North Hospital – working 12-hour shifts.

The incumbent must be able to submit to fingerprinting and pass a criminal background check to access data from IDACS (Indiana Data and Communications System). Additionally, the incumbent must also complete training and pass mandatory exams to become an IDACS certified user.

Notably, list is a representation of skills consistent of team members who are successful within our department; other assigned duties and training will apply as well.

• Requires a high school diploma; GED; or equivalent experience.
• CPR HeartSaver certification required within 1 month of hire or upon completion of department orientation.
• Requires successful completion of all required Communications Specialist training.
• Requires attendance of all Communications Specialist meetings and continuous training courses.
• Must successfully complete on-the-job training.
• Requires ability to operate specialized communication equipment and software to provide efficient and informative communication relays.
• Requires ability to respond quickly and accurately to all telephone / radio inquiries and all requests for assistance, including emergency medical situations and/or Police and Security related matters. Requires working knowledge of computers and various software. Requires knowledge and understanding of departmental and organizational policies and procedures in addition to knowledge and understanding of designated and approved security measures and practices.
• Utilizes communication system only for designated department business and exhibits appropriate professional behavior as required by FCC regulations.
• Requires constant alertness for potential criminal activity and security infractions, and ability to identify problem areas and react accordingly.
• Requires ability to deal with all types of people under varying types of situations. Occasionally encounters situations which are undesirable and require quick and accurate reactions and judgements without benefit of consultation from Shift Supervisor(s).
• Requires the ability to be self-directed.
• Requires the ability to be flexible and committed to the team concept.
• Requires the ability to demonstrate teamwork; initiative and the willingness to learn.
• Requires excellent interpersonal and communication skills and the ability to exercise tact and discretion.
• Requires the willingness to instruct others.
• Requires the willingness to be open to new learning experiences.
• Requires ability to apply knowledge of departmental functions and specialized terminology applicable to the departments.
• Requires ability to apply knowledge and understanding of hospital and department policies and procedures.
• Requires problem solving and analytical skills; Requires problem solving and analytical skills; ability to handle discretionary and confidential information and requires the ability to remain flexible in order to handle and prioritize workload from various sources.
• Requires experience typically gained through one to two years of related work experience in customer service.
• Requires the experience with Microsoft Office Suite and other software packages.
• Requires the ability to operate a personal computer using various types of word processing; spreadsheet and/or database software.
• Requires ability to type.
• Requires good communication; motivational; organizational and problem-solving skills.
• Requires the ability to read; write; and speak English at a level that allows the safe and efficient performance of the job.
• After initial training, must be able to demonstrate ability to utilize supplies; tools; and equipment properly including but not limited to telephones; digital scanning devices and digital paging devices.
• Requires ability to keep current on new skills and learning opportunities related to field.
• Requires ability to communicate, maintain, and store confidential information /reports.

Safeguarding our patients and each other is an important part of how we deliver the best care possible to the communities we serve. As a condition of employment, IU Health requires all new hires to receive various vaccinations, including the influenza and COVID-19 vaccines, barring an approved exemption. New hires will also be provided the option to submit proof of previous vaccination.

We are an equal opportunity employer and value diversity and inclusion at IU Health. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Indiana University Health is Indiana’s most comprehensive health system, with 16 hospitals and more than 34,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.