Job description
All-Ways Care Services, Inc., an organization committed to service excellence for people with disabilities and the elderly is looking for someone amazing to be in our Placement Coordination Department. This position is a pivotal part of our Team. All-Ways Care Services, Inc. is a leader in non-medical home care serving individuals with special needs across Macomb, Oakland and St. Clair Counties. We are a growing organization that encourages staff development and growth. If you are committed to making a difference in the lives of people with special needs and to service excellence we would like you to join our team.
Primary responsibility is to coordinate client care and resources for those who are mainly youth who have disabilities or with chronic illnesses by coordinating home care and acting as a liaison between medical providers, resource agencies and the client and families.
Job Duties:
Maintains caseloads
Conduct assessment and consultations with new clients.
Maintains client records client information accurately and confidentially.
Notify clients with basic information on caregiver, service start date and times caregiver will be providing care.
Participate in caregiver interviews to ensure appropriate selections are made to meet All-Ways Care Services, Inc. standards.
Orient caregiver with client information, directions, time and basic orientation of client's needs and diagnosis.
Input and maintain client information in computer system.
Answer and triage phones with professionalism, urgency, and calmness.
Processing time sheets and data care logs submitted by caregiver.
Perform supervisory / quality check visits with client to monitor service quality.
Qualifications:
College degree preferred
More than two (2) years of experience in the related field with care coordination
Computer proficiency with working knowledge in Microsoft Office, Excel, and ability to learn new software
Ability to communicate promptly and effectively with caregivers, case managers, clients care team, clients and family members regarding scheduling issues
Ability to deal with sensitive information and maintain confidentiality
Attention to detail and strong organizational skills
Flexible, able to adapt rapidly to changing priorities and tasks; willing to learn new tasks
Ability to work in a team environment
Experience in home care staffing
Ability to multi-task Willingness to provide client care if need arises
Excellent organizational, customer service, telephone, interpersonal, and oral and written communication skills needed.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Schedule:
- 8 hour shift
Ability to commute/relocate:
- New Baltimore, MI 48047: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)
Experience:
- Organizational skills: 1 year (Required)
- Microsoft Excel: 1 year (Required)
- Microsoft Office: 1 year (Required)
Work Location: In person
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