Job Purpose

The purpose of the Physician Scheduler is to schedule patients for a specific physician. This includes scheduling appointments, follow-ups, and rescheduling missed appointments.

Essential Job Functions

• Schedule appointments for patients to see physician, extender, labs, scans, etc.
• Confirm patient appointments.
• Maintain office schedules for the physicians and extenders.
• Answer telephones and direct calls to appropriate staff.
• Receive and route messages and documents as needed.
• Greet patients, ascertain purpose of visit, and direct them to appropriate staff.
• Operate office equipment such as voice mail messaging systems, and use word processing, spreadsheet, and other software applications as needed to do work assigned.
• Perform various clerical and administrative functions as needed.
• Transmit information or documents as needed, using computer, mail, or facsimile machine.
• Other duties as assigned.

Qualifications

• Must be able to multi-task and have a commitment to excellence in patient care.
• Must be sensitive to patients and their needs.
• Must be able to interact with a variety of people.
• Must be able to handle stress.
• Must be able to communicate clearly and effectively both verbally and in written form.

Education/Experience

• Must have a high school diploma or equivalent.
• At least (1) year experience in a medical office environment required.

Working conditions

This position works in the scheduling department of a busy oncology/hematology clinic. Patient interaction is required.

Physical requirements

This position requires that the employee be able to sit at a computer for up to eight hours a day. Heavy phone usage is also required.

Direct reports

This is not a supervisory position.

Education

• High School or better in General/Basics

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Functional Expert: Considered a thought leader on a subject
• Team Player: Works well as a member of a group
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Self-Starter: Inspired to perform without outside help
• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Peer Recognition: Inspired to perform well by the praise of coworkers
• Job Security: Inspired to perform well by the knowledge that your job is safe
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility