ESSENTIAL POSITION DUTIES

• Prepares treatment room for patient by following prescribed procedures and protocols.
• Prepares patients for physical therapy treatment by welcoming, comforting, providing and/or assisting patient into physical therapy apparel (shorts, gowns, etc.)
• Does laundry, maintaining an ample supply of clean linens.
• Under direct supervision of and with co-signature by, records daily notes.
• Provides information to patients by answering questions and requests.
• Helps treat patients by applying ice or heat packs, helping patients onto exercise equipment, monitoring motion; tracking walking time and distance; performing prescribed exercises and strengthening techniques as requested by PT.
• Educates patients by demonstrating proper use of equipment and exercise routines.
• Maintains patient confidence and protects operations by keeping information confidential.
• Maintains safe and clean working environment by complying with procedures, rules, and regulations.
• Provides equipment and supplies by sterilizing and delivering equipment and supplies to treatment area; positioning equipment for therapist access; positioning patient on equipment.
• Ensures operation of physical therapy equipment by completing preventive maintenance requirements.
• Maintains physical therapy supplies inventory by checking stock to determine inventory level; anticipating needed supplies and communicating to person in charge or ordering
• Enhances physical therapy department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments, is a team player.
• Collects garbage at the end of each working day.
• Reports any issues needing resolution to Physical Therapists.

MINIMUM POSITION REQUIREMENTS

Knowledge, Skills and Abilities

• Thorough knowledge of Microsoft Office
• Strong Customer Service Skills
• Ability to maintain confidential documents
• Ability to organize and manage multiple priorities
• Ability to communicate complex information in a well thought-out easily understood manner, both orally and in writing in a variety of settings and styles;
• Ability to communicate in an honest, direct and professional manner, relating well to others to build rapport and effective relationships.
• Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
• Ability to identify and problem solve
• Strong team player

Education and Experience

Education:

Bachelors of Science in Kinesiology or related field.

Experience:

Prior experience in customer service

Physical Requirements and Working Conditions

Requires prolonged standing, bending, stooping, and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, mouse, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and present reports.

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