Job description

Our Mission: To provide compassionate, holistic, and stellar women’s health care to all women when they need it!

To execute upon our Mission, we are forever guided by our values, and have absolute belief in:

Humility: In humility lies our strength, in honesty lies our power.

Excellence: We strive for excellence in everything we do all day every day.

Authenticity: Being true to ourselves and others paves the way to greatness.

Respect: We treat each other and everyone we come across with respect.

Transparency: We are truthful, clear, and transparent with each other and all those who we serve.

Job Description: We are multi location Women's health organization. Our mission is to provide stellar and compassionate care for all women. To that end, we believe in empowering not only our patients but our employees as well through creation of a safe work environment. We are looking for a compassionate telephone operator who will be responsible for answering multi-line telephone, triaging calls, taking messages, and scheduling appointments. The telephone operator serves as a liaison between caller and medical support staff.

SKILLS:

• Must have experience with customer service and multi-line phones
• Excellent oral and written communication skills
• Must be familiar with Medical Terminology
• Basic typing and keyboarding skills.
• Strong organizational and interpersonal skills.
• Familiarity with computers and other office equipment.
• Maintain calm and positive attitude in stressful situations. Have the ability to respond to changing workload and work environment
• Must be a team player and work in order to accomplish common goals in the department
• Must be able to multi task and work in a fast paced environment
• Must have the ability to maintain professionalism at all times.
• Ability to complete work tasks in timely manner.
• Ability to accept accountability for actions daily by utilization of self-evaluation, patient evaluations, and supervisor evaluations to modify job performance.
• Must maintain patient confidentiality in accordance with hospital policy and HIPPA guidelines.

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

• Operates the multi-line telephone system to answer, screen and forward calls in a high volume phone environment.
• Provide information regarding inquiries in a professional manner.
• Effectively communicate with patients’, physicians and other staff both within the Clinic and at outside facilities providing accurate, timely, and responsive information.
• Ensure efficient telephone communication.
• Follow all written protocols and procedures of the Clinic.
• Demonstrate courtesy and helpfulness toward patients and their families
• Utilize computer to obtain pertinent information.

Additional Information:
The ideal candidates will be able to balance the above tasks while maintaining flexible, friendly interaction with clients and staff. The ability to work independently, proactively and adapt appropriately to changing priorities. This is a demanding but rewarding position with room for growth. As a growing medical practice, our patients come first. Respectful communication when problem solving is essential.

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

COVID-19 considerations:
Yes

Job Types: Full-time, Contract

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Paid time off

Schedule:

• 10 hour shift

Ability to commute/relocate:

• Middle Village, NY 11379: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Associate (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location

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