Mental Health Phone Intake Counselor at Springstone

Part Time, Flexible Schedule

Louisville, KY

The successful candidate must complete a 90-day (+/-) training period on-site at our call center. Once training is satisfactorily completed, the position can/will transition to remote work.

• Working with a highly engaged staff
• Flexible Scheduling
• Career growth
• Competitive compensation
• Daily Pay - We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule

• Answer calls from referring facilities regarding possible admissions, referrals for scheduling assessments, or general questions about programming.
• Respect the confidentiality of callers/patients in every way.
• Works in collaboration with team to provide quality care for all patients and appropriate support for all Springstone hospitals.
• The counselor addresses crisis calls in a professional manner and uses stabilization techniques to address caller issues.
• Communicates effectively with hospital staff members in the locations where the patient will be further assisted.

Education:

• Bachelor’s degree in: Psychology, Counseling, Education or other related field. Experience will be considered in lieu of education.

• Experience with case management and crisis intervention a plus.
• Previous call center experience a plus
• Ability to type 40 wpm

• Ability to multitask (phone counselor must be able to complete data entry while taking calls from those seeking assistance).
• Ability to use critical thinking skills in assessing patient needs and ability to access treatment.
• Excellent customer services, verbal, and written communication skills. Organizational and multitasking skills. May be required to work flexible hours. Position may be facility based or remote.
• Demonstrates strong empathetic and listening skills, good interpersonal boundaries, assertive communication style, and case management skills.