Job description
Performs procedures including phlebotomy, specimen collection, processing, customer service, and quality assurance. Performs all duties in compliance with Kaiser Permanente's Code of Conduct, Principles of Responsibility, policies and procedures as well as federal, state and local laws and regulations, accreditation and licensure requirements. Performs all responsibilities and duties under the technical guidance of the Laboratory Supervisor/Manager or designee.
Essential Responsibilities:
Task Related Duties:
Greets and positively accurately identifies members adhering to the KP member experience standards.
Collects blood samples from all patient/member populations members using age-appropriate venipuncture or capillary puncture and following KP policies.
Instructs patients regarding the collection and packaging of other specimens such as urine, semen, feces and timed collections.
Assesses specimen integrity and prepares, packages and arranges for transport of specimens in accordance with KPMAS laboratory procedures and DOT regulations. Arranges for special transport when necessary. Processes specimens to include racking, creating work lists and loading instruments.
Collect and pick up specimens from clinical departments and transport stat specimens to stat lab testing area following designated workflows and appropriate KP policies.
Disposes of biological waste, needles, and related hazardous materials according to laboratory safety and infection control practices, federal, state and local laws and regulations.
Responds to internal and external inquiries via phone, email or text to ensure resolution and customer satisfaction.
Provides orientation and practical training of new hires and students
Follows defined laboratory procedures and maintains awareness of changes to procedures.
Maintain a clean, adequately stocked and safe work environment.
Quality Related Duties:
Performs administrative duties such as preparation and distribution of reports, and pending log resolution
Adhere to laboratory quality service standards including access, wait times and assurance of member satisfaction. Monitors waiting room and turnaround times, identifies unexpected or unreasonable delays, unusual situations and brings these to the attention of the supervisor, manager or designee.
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Completes all assigned and required trainings in timely manner. Adheres to licensing and certificate maintenance requirements including annual CEUs and KP assigned CEUs.
Customer Service Related Duties:
Communicates specimen inquiries, problem and investigations to appropriate medical, clinical and technical staff in a timely manner according to established laboratory procedures.
Documents member, provider and customer compliments, concerns or complaints. Resolves when able or escalates to manager, supervisor or designee.
Provides assistance to peers, clinical staff and providers.
Creates a professional, collaborative and positive work environment.
Performs all other duties as assigned.
1:30p-5:30p Monday to Friday
Basic Qualifications:
Experience
- Minimum one (1) year of laboratory experience that includes six (6) months of full-time (or equivalent) working in a medical environment involving phlebotomy, patient reception, and related clerical duties OR successful completion of a Phlebotomy Clinical Rotation in a Kaiser Permanente Laboratory required (with documented 120 unassisted successful venipuncture to include 10 or more pediatric collections).
Education
- Graduation from an accredited or Kaiser approved phlebotomy program OR medical assistant program that includes phlebotomy training.
- High School Diploma or General Education Development (GED) required.
Proper documentation for education required (i.e. copy of diploma and/or U.S. international equivalency report). Individuals with foreign diplomas must provide an international equivalency report.
License, Certification, Registration
- American Heart Association (AHA) BLS certification or completion of AHA BLS certification within 6 months after employment required.
- Phlebotomy certification by ASCP, NPA, APA, AMT and/or ASPT upon hire or must be obtained within 1 year of employment.
- Must maintain certifications current and complete annual CEUs to meet CLIA regulations and/or licensing requirements
Additional Requirements:
- Must pass Kaiser Permanente phlebotomy written exam with 80% as minimum passing score.
- Must pass Pre-Hire Skills and Knowledge test of basic computer skills.
Preferred Qualifications:
- Pediatric and neonatal phlebotomy experience.
PrimaryLocation : Maryland,Bowie,Bowie Fairwood Medical Center 5400 Hillmeade Rd.
HoursPerWeek : 20
Shift : Evening
Workdays : Mon, Tue, Wed, Thu, Fri
WorkingHoursStart : 01:30 PM
WorkingHoursEnd : 05:30 PM
Job Schedule : Part-time
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : M40|OPEIU|Local 2
Job Level : Individual Contributor
Job Category : Laboratory
Department : Bowie MOB - Pathology/Lab-Clinical Lab - 1808
Travel : No
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
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