Job description
Position Description: Under supervision of the pharmacist-in-charge, the pharmacy tech will process prescriptions for outpatient dispensing and mail order shipping, and repackage medications for distribution to our remote health center sites. The tech will greet both internal and external customers on the phone and face-to-face, providing excellent customer service. The tech will monitor inventory and will maintain a clean and organized pharmacy. The tech will travel occasionally for site reviews, training, and education. The tech will complete all training and education required to maintain their state license and PTCB national certification.
Desired Education or Certifications Criteria
§ Nevada State Pharmaceutical Technician License required
§ PTCB preferred
§ Customer service experience preferred
§ Bilingual preferred
Responsibilities / Functional Job Description General Duties
- Maintains pharmacy inventory by checking pharmaceutical stock levels, checking current orders and anticipating demand, ordering sufficient amounts to meet demand, verifying receipt of stock, removing outdated drugs, returning excess stock.
- Monitors the price of stock to ensure the pharmacy receives the best price available, returns stock due to higher prices when needed, maintains/updates drug cost in pharmacy software.
- Protects customers by adhering to infection-control policies and protocols
- Prepares prescription orders for the pharmacist to dispense by reading prescriptions, typing labels, calculating quantities, and determining prescription and drug expiration dates.
- Processes clinic orders by typing packing lists, packing the medications and shipping to the remote health center site
- Operates the point of sale system, including cash register, credit card machine and prescription will call system
- Trouble shoots pharmacy software, printer and robot when needed, including calls to vendor technical support
- Maintains files for purchase orders, packing lists, clinic drug orders, prescriptions, etc., in accordance with Board of Pharmacy and 340B requirements.
- Calculates drug prices by verifying acquisition cost and adding dispensing fees for appropriate payer group
- Cleans pharmacy shelves and workstations and organizes supplies, files and pharmaceutical inventory.
- Monitors refrigerator and room temperatures and understands vaccine management procedures
- Utilizes state prescription monitoring program and submits daily reports as required
- Screens all new prescriptions for 340B eligibility
- Maintains updated patient profile, including allergies, demographics and payer group
- Prepares reports by collecting and summarizing information
- Contributes to team effort by assisting coworkers when needed
- Provides training and support for medical assistants and dispensing techs both on-site and at remote locations
- Assists pharmacist and office manager perform dispensary site reviews and pharmaceutical inventory management training, which requires travel to remote sites
- Take the PTCB exam within 6 months of obtaining the pharmacy tech license and pass the PTCB exam within 10 months.
- Completes all continuing education and training as required by the Board of Pharmacy, CMS, and 340B
Customer Service
- Greets customers in person and by phone; answers questions and receives requests, referring inquiries to the pharmacist as necessary.
- Sets example of exemplary customer service for both internal and external customers
- Ensures work environment is clean and organized during operational hours
- Provides customers with general knowledge of services offered by NVHC
Quality Management
- Supports pharmacy departmental and organizational goals and mission
- Constantly alert for ways to improve customer service, increase productivity, and conserve resources, communicating ideas to supervisor
Desired Knowledge, Skills & Abilities
- Knowledge of pharmacy workflow, pharmacy software and EHR
- Knowledge of sig codes, brand and generic names and therapeutic class for common drugs
- Knowledge of pharmacy policy and procedure
- Knowledge of pharmacy law and 340B regulations
- Knowledge of billing procedures for third party payers
- Skill in operating PC utilizing word processing, spreadsheets, databases, email
- Ability to type min of 30 words per minute
- Skill in operating cash register and various types of office equipment, such as, calculator, printer/copier/fax, postage machine, and telephone system
- Ability to maintain confidentiality of information, including patient financial and medical
- Ability to read prescriptions and drug labels, including fine print
- Ability to balance cash register and calculate figures and amounts, such as drug prices, dosages and days supply
- Ability to solve practical problems and interpret a variety of instructions, both verbal and written
- Ability to exercise good judgement in appraising situations and making decisions
- Ability to communicate in a courteous and professional manner
- Ability to understand and respond appropriately, effectively and sensitively to special population groups as defined by race, ethnicity, language, age, gender, etc.
- Ability to work and interact effectively and positively with associates and providers
- Ability to hear and speak to converse over the phone
- Ability to lift up to 20 pounds on a frequent basis
- Ability to stand for extended periods of time, up to four hours
- Ability to work all shifts, including evenings and weekends, and work up to 40 hours per week
- Ability to travel occasionally to visit remote sites and to attend off-site training and education.
- Reasonable accommodation will be made for physical limitations on an individual basis
About our company:
Established in 1977, Nevada Health Centers is the largest provider of primary care for the uninsured, underinsured, and geographically isolated, with 17 health centers, three mobile health programs, and seven Women, Infants, and Children offices.
Our mission:
To provide access to quality healthcare services throughout Nevada.
Our vision:
To create an integrated, provider-led healthcare system that supports the delivery of safe, effective, quality-based primary care to all Nevadans.
Nevada Health Centers (NVHC) is a Federally Qualified Health Center (FQHC) commonly called a Community Health Center (CHC). Patients are not discriminated against in the delivery of healthcare services based on race, ethnicity, national origin, religion, sex, age, mental or physical disability, sexual orientation, genetic information or source of payment.
Nevada Health Centers will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability marital status, parental status, sexual orientation or any other category protected by law.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; stoop, kneel, or crouch. The employee must regularly lift and/or move up to 20 pounds.
As part of Nevada Health Centers’ COVID-19 response and to protect the health and safety of our staff and patients, unless otherwise prohibited by law, new hires with a start date of November 1, 2021, or later are required to be fully vaccinated.
Fully vaccinated means at least 14 days past the last vaccination in an FDA-approved-vaccine series. For example, 14 days past the single-dose Johnson & Johnson/Janssen vaccine, or 14 days past the second dose of the two-dose Pfizer or Moderna mRNA vaccine.
To prove vaccination, you must provide either 1) the CDC-issued card you received at the time of vaccination, or 2) a copy of your COVID-19 immunization record from a state-sponsored immunization record repository.
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