Job Description

The Permitting Advocate is devoted to providing planning, review and permitting of land development and redevelopment projects through implementation of land use plans and development-related regulations. Incumbents provide specialized technical work in processing information and requests, providing customer service and advising customers about policies, procedures and requirements. Work may include serving as initial point of contact for plan and project intake; processing permits; approving permits not requiring plans review; routing permits for review; researching property information; processing non- permit applications; explaining fees, policies and regulations; and performing quality control, as assigned.

Hiring Range: $44,358.00 - $50,000.00 (promotional range may vary)

Duties and Responsibilities

Essential Duties:

• Reviews and processes residential permit requests; approves residential permits that do not require plan review; processes non-permit applications for review and approval; ensures correct processes and routing procedures are followed.
  
• Processes, scans and routes a variety of documents for review and approval which may include: permit applications, documents for single and multi-trade review, next-day permits, five-day addition permits, and sign permits.
  
• Provides customer assistance with the preparation of permit applications and plot plans for submittal; provides guidance with the intake requirements for plan submittals; verifies data accuracy and completion of forms and inclusion of required documentation; responds to inquiries and complaints in person, over the phone or through written correspondence; refers complex issues to appropriate resource.
  
• Processes utility connection-related permits and forwards permits for payment processing; verifies contractor information; verifies fee calculations.
  
• Performs routine research of property location information and policy/process/procedure information; organizes, maintains and ensures proper archival of applicable files, records, reports and related documentation.
  
• Identifies, develops, implement and maintains processes and practices that encourage, support and promote effective, comprehensive and meaningful citizen engagement.

• 
  Performs other duties of a similar nature and level as assigned.

Typical Qualifications

Education and Experience
High School Diploma or GED and three years of customer service experience that includes development services experience

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Additional Information

Knowledge of:

• Standard practices, methods and materials of assigned work.
• Practices and methods of coaching and leading the work of others.
• Business math concepts.
• Filing and record-keeping principles.
• Occupational hazards and applicable safety principles and practices.
• Uses and properties of supplies and equipment.
• Applicable federal, state and local laws, codes, regulations (based on assignment).
• Customer service principles.
• Specialized equipment relevant to area of assignment.
• Modern office technology.

Skill In:

• Providing direction to others in order to meet standards.
• Assessing and evaluating completion of forms and required documentation for applicable application process.
• Performing basic original research, compiling and assembling data.
• Organizing tasks, meeting deadlines and prioritizing competing demands.
• Providing attention to detail in assignments.
• Proofreading and error correction.
• Business math computations.
• Organizing and maintaining records and files.
• Maintaining and updating data and documentation.
• Comprehending reference books and manuals.
• Operating assigned tools and equipment.
• Interpreting and applying applicable laws, codes, regulations and standards (based on assignment).
• Providing customer service.
• Utilizing a computer and relevant software applications.
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.

ADA and Other Requirements:
Positions in this class typically require: standing, walking, fingering, talking, hearing, seeing and repetitive motions.

Light Work:
Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work, and the worker sits most of the time, the job is rated for Light work.

Working Conditions:
Work is routinely performed in an indoor, office environment.

Note:
This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.