Job description

Temporary to permanent position for a Performance Coach for Step IT Up. The Coach is expected to perform three roles - Mentor, Trainer and Manager for Step IT Up cohorts. The Coach is the point of contact for all apprentice/trainees as well as liaison with Technical Trainer as well as Client(s) sponsoring training. Requirements: 1. Mentor o Mentor the participants. Ensure that they are ready post-graduation to fulfill client requirements and meet the demands of their project assignment o Identify and correct participants who do not align with company values and/or not able to scale up to the expectations of company projects. o Share real life experience as well as help participants relate their sessions and the topics with their future role(s) in projects o Guide the participants in the right direction, encourage self-learning and encourage them to arrive at solutions and alternate responses on their own, without directly providing them with the answers. o Introduce initiatives that they deem as value-additions to both the participants and the program o Provide feedback to participants and receive feedback from participants at an individual level and group level 2. Trainer (The coach is expected to train the participants in soft skills) o Assess the soft skill training requirement and create a gap analysis o Customize the available content to suit the needs of the batch and the client o Train the participants in essential soft skills required for becoming productive once they complete the program. • Assess the participants after the training, and provide remedial measures for those requiring special attention 3. Manager • Manage operations of the program to ensure it runs smoothly • Ensure that the learning time is optimally used by the trainer and others • Ensure that all training sessions are conducted in a productive manner • Ensure that assessments are run at the scheduled times • Coordinate lunch and learns along with mentoring sessions • Ensure that scores, curriculum and progress reports are available to all students • Collect and study feedback from projects or any other stakeholders and identify areas of improvements • Maintain a strong relationship with the client partner • Address failing scores and implement performance improvement plans, when necessary • Require extra training sessions, when necessary • Manage HR requirements and issues as they arise; partner with HR team, when necessary • Plan and execute a graduation after each program completion • Support post-graduation activities Skills and Qualification requirements • Must be passionate about coaching and mentoring • Should have knowledge IT services industry (3-5 years); experience in IT service industry plus • Experienced trainer in soft skills (2 to 3 years), desired • Knowledge about adult learning principles • Excellent communication skills and strong interpersonal relationship skills • Genuine desire to develop others and see others succeed • Passionate about the cause of Step IT Up
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