Under the direct supervision of the Customer Service Manager, the Patient Service Specialist (PSS 1) provides exceptional customer service to all patients, customers, clients, co-workers and staff. The PSS 1 greets patients, customers and staff with a smile and acknowledges them when entering the clinic. PSS 1 cover one service line. PSS1 are required to meet Front office Metrics that include, patient full registration, eligibility confirmation, insurance card scanning, email collection and time of service collection. PSS 1 collect all UDS data, family size and income. PSS1 runs eligibility for all patients and ensures the correct insurance is selected when creating claims. PSS1 work on their assigned department buckets on a daily basis.

Essential Functions:

• Completes all registrations in a professional, accurate and customer–oriented timely manner.
• Obtains information from patient health insurance or managed care identification card.
• Understands and consistently demonstrates daily compliance to standardized practices and procedures in all areas of cash collection, handling, and storage of cash funds-tills.
• Reviews and processes record requests to determine presence and accurate completion of authorization for release of information.
• Scans and files Front office paper work.
• Processes medical records requests and verifies their identification and authorization.
• Maintains forms in all printers at all times, which may require lifting or carrying cases of forms. Must have knowledge of all software and hardware computerized equipment.
• Maintains strict confidentiality of all patient information and documentation.
• Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible, and courteous environment.
• Promotes effective working relations and works effectively as part of a department/unit team inter and intra departmentally to facilitate the department’s/unit’s ability to meet its goals and objectives.
• Attends all required Safety Training programs and can describe his/her responsibilities related to general safety, department/service safety, specific job-related hazards.
• Follows the Organization’s Exposure Control Plans/Bloodborne and Airborne Pathogens.
• Ability to carry out all other duties as assigned.

Schedule: Monday - Friday, 9:00 am - 6:00 pm

Location: Pasco, WA

Minimum Education: High School Diploma/GED

Minimum Work Experience: 1-year experience of Medical/Dental/BHS and Specialty setting preferred.

Required Licenses/Certifications: Current driver’s license and auto insurance. Yearly competency trainings for Customer Service, UDS/ Migrant and Seasonal, Insurance and sliding fee program.

Required Skills, Knowledge, and Abilities: Bilingual (English/Spanish) language skills. Exceptional customer service skills. Ability to complete assignments with minimal or no supervision.