Position Summary

As a Patient Services Representative (PSR), you will be creating an outstanding first, and final, impression of the clinic for our patients, visitors, customers, and staff. PSRs perform various clerical duties to ensure accurate and timely patient care, which may include but are not limited to answering telephones, appointment scheduling, insurance verification, chart preparation, and mail/message distribution. Assure that waiting area appears neat and orderly throughout the day.

Key Responsibilities:

• Greet and assist patients, employees, and other customers promptly and direct them appropriately.
• Obtain and verify all demographic patient information, making any changes accordingly, obtain patient signature, copy insurance and medical assistance cards.
• Schedule patient appointments, maintaining accessible and accurate appointment calendar, obtaining and entering necessary information into the computer system, ensuring all data is complete and accurate.
• Prepare all documents for patient appointments.
• Assess incoming calls as to emergency status and schedule accordingly.
• Reschedule patient appointments at the physician or patient request, demonstrating flexibility and diligence in rescheduling to accommodate special requests.
• Schedule patient referrals with the appropriate specialist. Submit and obtain approval from health plan, if necessary, notify patient of the appointment date and time.
• Process department requests for supplies, order approved materials, track and verify orders and deliveries, distribute supplies. Organize and maintain supply area and manages efficient system for supply requests.
• Handle all patient requests for release of information accurately and confidentially.
• Distribute physicians’ messages in an accurate and timely manner.

Selection Criteria:

• High School graduate or equivalent
• Ability to learn and operate office scheduling and registration system
• Solid written and verbal communication skills
• Solid attention to detail

Scope:

• 72hrs/2wks
• Weekdays: Monday-Thursday, every other Friday
• No Weekend or Holiday Requirements

Why Northfield Hospital + Clinics (NH+C)?

At NH+C, our employees drive our success and our reputation. We value great employees, and offer competitive salaries and a variety of benefits. It's our commitment to maintaining an excellent workforce.

• Competitive Wages Based on Experience
• Paid Time Off Accrued on First Paycheck
• Eligible for Medical, Dental, Vision, and Life Insurance benefits
• PERA Retirement Program with a 7.5% company match
• Tuition Reimbursement
• Employee Assistance Program
• Free On-Site Parking

Northfield Hospital + Clinics is an independent organization with over 800 employees. We are known for our positive work environment and quality patient care. We provide a full spectrum of services with our Hospital and Long Term Care Center in Northfield and primary and specialty clinics in Northfield, Lakeville, Farmington, Faribault and Lonsdale.

With us you’ll find competitive pay and benefits (when hired for 40 hours/pay period or more) including health and dental insurance, vision discount plan, life and disability insurance, PTO, tuition reimbursement, and a pension plan with a generous employer contribution.