CareCloud, Inc., formerly known as MTBC, is transforming the way that patients and healthcare providers interact. We provide modern, flexible, powerful cloud-based services and solutions that enable healthcare groups and medical providers to enhance the patient experience, cut costs, increase revenue and optimize their clinical and operational workflows.

Our suite of technology-enabled solutions includes revenue cycle management, practice management, electronic health records, patient experience, advanced billing rules, and business analytics tools.

Come join our team of more than 3,000 on sight and remote-driven professionals. Our headquarters is in Somerset New Jersey but our growing corporation consists of 19 office locations in 14 different states.

Why you should join Carecloud:

At CareCloud, we believe that attitude and aptitude are the key elements to success. If you’re looking to join a company where you can take your career to the next level, CareCloud is the right place for you. Whether you’re working on sight or remotely, we take pride in providing our employees with a safe environment where they can fine-tune their skills, expand their ideas, and grow as individuals and professionals.

CareCloud has grown to be one of the industry’s leading healthcare IT companies only because of the hard work, dedication, and collaboration of our hard-working, talented employees. CareCloud is a company that values collaboration. Our transparent, horizontal leadership model enables teams to think cross-functionally because when we work together, we win together.

Job Summary:

We are looking for experienced Patient Services Representatives to join our call center team in Windsor, CT. Patient Services Representatives effectively manage calls that come in through the call queue by providing a high standard of service to Patients and Clients, facilitating first call resolution on all issues requiring to follow up and by representing our clients and CareCloud in the best possible way. The Patient Services Representative ensures HIPAA guidelines are respected for all calls by safeguarding protected health information in the capacity of the position and responsibilities.

Essential Functions/Responsibilities:

• Process verbal and written inquiries related to physician services.
• Answer questions, inquiries, and concerns regarding accounts.
• Provide problem resolution and support to internal and external customers including clients, patients and third party carriers.
• Maintain acceptable/baseline level of customer calls processed per week.

Functions/Responsibilities:

• Process verbal and written inquiries related to physician services. -Answer questions, inquiries, and concerns regarding accounts.
• Provide problem resolution and support to internal and external customers including clients, patients and third party carriers. –
• Maintain acceptable/baseline level of customer calls processed per week. -Verify patient eligibility. -Work with contacts in various departments on patient billing and credit issues.
• Requests backup documentation as needed to bill, rebill or resubmit claims. -Complete correspondence responsibilities including written letters/forms and telephone contact. –
• Handle sensitive and confidential information in a professional manner. -Follow Company and Client Specific Guidelines.

Additional Responsibilities & Skills

• Understanding Explanation of Benefits and Medical Billing, required
• Excellent computer skills in a Microsoft Window Operating System, Word, Excel, and PowerPoint.
• Excellent customer service skills, polite and professional demeanor
• Knowledge of Medical Terminology a plus!

Education:

• High school diploma required
• Minimum of 6 months of work experience in a medical billing or physician office setting
• Working knowledge of medical billing process/concepts
• Familiarity with third party billing
• Strong verbal and written communication skills

Meridian Medical Management is an Equal Opportunity Employer M/F/D/V/Drug Free Workplace