Gastro Health, LLC is the largest gastroenterology multi-specialty group in the United States, with over 130+ locations throughout the country. We employ the finest gastroenterologists, pediatric gastroenterologists, colorectal surgeons, and allied health professionals. We are always looking for individuals that share our mission to provide outstanding medical care and an exceptional healthcare experience. We offer a comprehensive benefits package to our eligible employees, which includes: Health, Dental, Vision, Paid Time Off, Life insurance, 401k, Profit Sharing Plan, Short & Long-term disability, HSA, FSA and 8 Corporate Holidays.

Meet the team: Fremont Clinic Team (https://gastrohealth.com/locations/seattle-fremont)

Are you ready to be a part of the Gastro Health family? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Job Functions

Gastro Health, formerly Puget Sound Gastroenterology, has an exciting career opportunity for a full-time (Monday through Friday) Patient Services Representative to join our teams in Kirkland! We are a physician-directed organization providing comprehensive gastrointestinal medical services to patients and referring physicians in the Puget Sound area.

This focus has given our medical team an unparalleled expertise in this specialized area. Our entire staff is committed to providing the highest quality medical care that is appropriate to the needs of our patients. We provide this care with compassion and consideration for the comfort and concerns of those we serve.

In combating COVID-19 pandemic, Gastro Health is committed to providing a safe work environment to protect our employees by following the guidelines from the CDC and WA state health department requirements closely. All staff will be equipped with appropriate PPE.

Essential Functions and Responsibilities:

• Greet patients and provide instruction and/or direct as necessary both on the phone and in-person
• Schedule, reschedule and coordinate all patient appointments per clinic protocol
• Answer phone calls courteously, collect and document detailed information, routing phone calls appropriately
• Accurately review and complete medical and insurance information
• Understand and deliver high-quality customer service consistent with Gastro Health's standards
• Participate and contribute in a team-based environment
• Follow HIPAA regulations to ensure confidentiality and security of patient health records and PHI
• Adapt and perform effectively in a fast-paced atmosphere, maintaining composure

Required Qualifications:

• High School diploma or GED equivalent
• Excellent customer service and verbal/written communication skills
• We will train!

Preferred Qualifications:

• Strong computer skills
• Experience with EMR applications preferred

Our Ideal Candidate:

• Enjoys working at the top of their ability, partnering with patients, providers, and the care team
• Values teamwork, problem solving, and adaptability
• Is committed to delivering high-quality care and excellent customer service

COVID-19 considerations:

• Covid vaccination required

Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, great benefits, a beautiful office environment as well as consistent hours And we enjoy 8 paid holidays per year!

Please visit our website at GastroHealth.com/Washington (http://www.gastrohealth.com/Washington)

Gastro Health is proud to be an Equal Opportunity Employer. Gastro Health does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.