Broadway Medical Clinic is always looking for well-qualified people to join our family and be a part of our healthcare tradition.

Job Statement:

The Patient Services Representative is the first impressions team for all patients, physicians, nursing, staff, and visitors to the clinic. Patient Services Representatives support and actively demonstrate the positive values of Broadway Medical Clinic as well as aligning with the individualized care model of patients come first that Broadway Medical Clinic is known for.The current opening is to staff our pediatric department front desk.

Schedule: This position is full-time. The schedule will be T-F 8 am-5 pm, and Saturday from 7 am-12 pm.

Essential Functions:

• Warmly greet patients and/or visitors to the clinic
• Demonstrate positive communications and behavior when interacting with all physicians, patients, staff, and other visitors to provide a friendly, kind, and caring experience at the clinic
• Assist patients with their scheduling, registration, directions, questions, or any other needs, whether in person or at Kiosk
• Awareness of activity of patients and visitors in Patient Services areas to quickly identify and address potential concerns or issues
• Request insurance card, demographic information, and identification to verify identity of the guarantor
• Present any applicable forms to the patient that need to be signed or updated
• Adhere to any alerts in the computer system and respond to them accordingly
• Change information as necessary for accuracy within the system
• Populate encounter with correct status for that visit (Ie. MVA/WC/Mental Health, etc.)
• Collect co-payments, deposits, and payments on account; providing applicable receipts
• Direct and/or escort patients to appropriate waiting area
• Maintain organization on the counters and desk area for clinic appearance
• Scanning and logging in non-clinical patient signed documents
• Register new patients
• Registering Workers Compensation and Motor Vehicle Accidents accurately using the applicable procedure
• Verify insurance benefits for upcoming appointments and record in system
• Make reminder calls as appropriate for new patients
• Daily balancing of cash drawer of cash, checks, credit and debit card transactions with accuracy
• Opening clinic during assigned shifts
• Deliver fee tickets to the business office each evening
• White slip to nurse for talks only patient interactions for non-scheduled events
• Check Patient Portal for enrollment and scheduling requests
• Other tasks as assigned

Benefits:

• Health, Dental, Vision Insurance Available (After 90-Days of full-time employment)
• Life insurance ($50,000 policy supplied by Broadway Medical Clinic at no cost to the employee).
• Short-term and Long-term Disability
• Paid vacation/Sick (lumped into a PTO (Paid Time Off) bank), paid holidays, and other personal time off available
• 401K profit-sharing plan
• Flexible spending account for medical, dental out of pocket expenses or childcare expenses
• An employee assistance program
• Commuter Assistance or Free Parking

Compensation: $21-$24 per hour

Covid-19 Precautions:

We follow OHA (Oregon Health Authority) recommendations and requirements for healthcare facilities in regards to vaccine requirements. Masks are not required in clinic, unless a patient requests that their direct care-team wear one, or an individual is exhibiting respiratory symptoms.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Qualifications and Skills:

• High School Diploma or GED
• At least 1 (one) years' experience in a medical office setting preferred, excluding schooling or training time.
• Knowledge of medical terminology and medical insurance.
• Excellent customer service skills.
• Proficient in reading, basic math skills and cash handling