Job description

Nuvance Health has a network of convenient hospital and outpatient locations — Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York.

Role Summary:
Performs all duties necessary to successfully process patients and their orders though Outreach Laboratories collection facilities. Duties include:: Patient reception, patient registration, specimen collection, specimen accessioning, specimen processing and quality assurance activities

Skills, Knowledge, Abilities:
Required Education:
High School diploma or equivalent

Completion of certified phlebotomy or medical assistants programs

Required License:
None

Required Experience:
Minimum one-year previous experience in a hospital lab, clinic, or physician lab experience.

Medical billing and specimen processing knowledge helpful.

Location:
Vassar Brothers Medical Center

Work Type:
Full-Time

Standard Hours:
40.00

FTE:
1.000000

Work Schedule:
Day 8

Work Shift:
0630-1430,M-F; rotating Saturdays

Essential Accountabilities:
1. Provides Customer Service.

Performance Criteria:
1. Greets all patients, families, and staff courteously and in a timely manner.

2. Creates for the clients an impression of the high level of quality, service, and concern for their healthcare needs.

3. Receives and documents verbal and written future orders according to proper procedures.

2. Responsible for patient registration in the Outreach/Hospital Information System

Performance Criteria:
1. 100% of patients accurately identified

2. 95% of all registrations are completed error-free

3. Collection , processing, and delivery of 100% of monies due from clients required to self pay or co-pay.

4. 100% compliance with consents, medical necessity checking.

3. Assist in Patient Care by obtaining blood and other specimens from a variety of patients with a variety of disease states

Performance Criteria:
1. Consistently adheres to universal precautions with no exceptions.

2. Works toward minimizing trauma to patients by attempting venipunctures no more than two times without requesting assistance.

3. Performs duties with < 3 occurrence reports/complaints per year.

4. Follow department polices and procedures by positively and accurately identifying patients and labels specimens obtained.

5. Responsible for obtaining quality specimens in accordance with turnaround time policy, to ensure customer service and patient needs are meet.

4. Assists laboratory function by managing specimens

Performance Criteria:
1. Ensures correct patient care by accurately and efficiently interpreting and initiating patient demographic and lab order entries in the Laboratory Information System.

2. Ensures appropriate testing by accurately labeling patient specimens

3. Facilitates efficient testing by routing specimens in a timely manner

The following accountabilities may be reassigned:
6. Other duties as assigned and assist in covering staffing shortages as needed

MERIT Standards of Performance

A. Workplace Expectations

1. Professional Appearance: Our appearance represents Mission Hospitals, Inc. Therefore, our grooming and dress will reflect our respect for our customers. While on duty, we will first consider our customers’ expectations in how we present ourselves. Our manner and expression will convey our concern for and willingness to serve our customers.

2. Safety Awareness: Safety must be the responsibility of all Mission employees to ensure an accident-free environment. Accidents are the result of actions and attitudes that you can help to change.

3. Corporate Compliance: Integrity is doing the right thing by being honest in our dealings with one another, our patients and our business contacts. Integrity is doing the right thing by maintaining the security and confidentiality of patient information.

B. Behavioral Standards

1. Etiquette in the Workplace: Workplace etiquette can create a favorable impression on our patients, visitors, and co-workers. Good manners contribute to patient satisfaction.

2. Communication: The goal of communication is understanding. We must be committed to listening attentively to our customers in order to fully understand their needs. Close attention should be given to both verbal and non-verbal messages. Our messages to customers should be delivered with courtesy, respect, clarity, and care. We must avoid confusing our customers and speak in terms they can easily understand.

3. Customer Relations: At Mission we believe that we are here to serve our customers – our customers are patients, family, co-workers, physicians, and vendors. Our customer'’ most basic expectation is to be treated with courtesy and respect. We are committed to providing the highest quality of service and meeting customers’ needs with utmost care and courtesy.

4. Working Relationships: As Mission employees, we are linked to one another by a common purpose: serving our patients and our community. Our co-workers, therefore, are our teammates. They deserve our respect. Without their contributions, none of us could perform our jobs. Just as we rely on our fellow employees, they rely upon us. Each of us has obligations to our co-workers.

5. Sense of Ownership: Every Mission employee should feel a sense of ownership toward his or her job. By this we mean taking pride in what we do, feeling responsible for the outcomes of our efforts, and recognizing our work as a reflection of ourselves. Take pride in this organization as if you owned it.

Org Unit: 1689

Department: Outside Lab

Exempt: No

Grade: U3

EOE, including disability/vets.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to assure that you are considered for current or future opportunities.

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