Job description

We are looking for a full-time Patient Service Specialist/Scheduler to join our top notch professionals at our Spring Office!

Job Summary:

Responsible for assisting in answering incoming telephone calls in a prompt, courteous, and professional manner. Schedules and reschedules patients' appointments per established protocols and assists with filing and medical record maintenance. Tasks may be integrated into other positions/job duties involving check in/check out, insurance verification, etc. Scheduler serves as the primary telephonic customer service representative for SROSM.

Essential Duties:

• Primarily telephonic customer service representative for SROSM
• Screens solicitors for relevance to organization needs
• Responds promptly to patient needs and requests.
• Professionally answer telephone calls and and routes them appropriately, offering voicemail, paging, or redirection of calls as needed
• Assists patients with insurance papers and billing questions.
• Prints out all necessary forms for patient charts and clinic staff.
• Schedule and reschedule patient's appointments per established provider protocols
• Update patient information as needed in EMR, Athena preferred.
• Assist with benefit verification processes as needed
• Perform other miscellaneous office/clerical duties as needed.

Education and Qualifications:

• Basic knowledge of ICD-10 coding, preferred
• Experience with operator processes
• Bilingual preferred (English/Spanish)
• 2 years' experience in a medical office environment preferred.
• Familiarity with computers, office equipment, and medical/insurance software.
• Basic office skills such as typing and filing.

This is not a full job descriptions.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Full-time

Pay: $1.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Application Question(s):

• Are you willing to work any schedule between 7am and 7pm Monday through Friday?

Experience:

• operator processor: 2 years (Preferred)
• Medical office: 2 years (Preferred)

Work Location: In person

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