Job description

We invite you to come join the RadNet Radiology team as Patient Service Representative at our Community Radiology Office in Silver Spring, Maryland.

This position serves as a medical receptionist is responsible for greeting in a courteous and professional manner all incoming patients, visitors, physicians, vendors or other individuals. The person in this position is responsible for registering patients and coordinating with back-office personnel for timely turnaround. This individual responds to patient questions and concerns, both on the telephone and in person and is responsible for all paperwork associated with patient registration.

Shift :40 hours M-F. Float means shift hours you work will vary between 7am - 9pm, as well as locations Rockville, germantown , Olney, Bethesda

As a Patient Service Representative you will have the opportunity to:

• Greets and registers patients in a friendly and service oriented manner.
• Notifies appropriate team member on patient arrival.
• Obtains proper insurance and patient information, collects signatures and ensures accuracy and completion of necessary documentation.
• Verifies/ updates changes in patient/physician/insurance to ensure proper billing.
• Collects and logs all co-pays and fees.
• Answers/ transfers incoming phone calls.
• Schedules, reschedules or cancels new or current patients, confirms appointments and notifies staff of changes when necessary.
• Enters accurate information in the system.
• Pre-registers, submits reports and documents, inputs clinical data as needed for appointment, and requests films as needed.
• Gives patients appropriate orientation for preparatory and safety protocols, and provides directions to facilities if needed.
• Responds to patient's minor questions and concerns, and refer to supervisor when necessary, in an expedient manner.
• Maintains awareness of temperament/mood of patients in lobby in order to ensure optimal service experience and curtail any frustrations or communication that could affect the experience of other patients.
• Communicates delays in appointments in a timely fashion and offers rescheduling in circumstances where delays could be significant.
• Coordinates with the back office staff for timely and effective care of patients.
• Obtains proper authorization and identification prior to release of confidential medical records.
• Uses clerical skills (e.g. filing, organizing, process incoming mail etc).
• Other duties as assigned.

Minimum Qualifications, Education and Experience

· Must have one of the following: a high school diploma or general education degree (GED), one to three months of related experience and/or training, or an equivalent combination of education and experience.

· Possesses and utilizes excellent customer service skills, strong public relations skills, and exceptional written and verbal communications skills.

· Must be detail-oriented and organized, possess clerical skills, and have the ability to interact effectively with doctors, referring doctors and staff, patients, vendors, peers, and management.

Quality Standards

• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.
• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
• Attends regular corporate meetings as requested.
• Follows OSHA regulations, RadNet and site protocols, policies and procedures.
• Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.
• Practices universal safety precautions.
• Promotes good public relations on the phone and in person.
• Adapts and is willing to learn new tasks, methods, and systems.
• Reports to work regularly as scheduled; consistently punctual with respect to working hours and lunch schedules, and maintains satisfactory personal attendance in accordance with RadNet guidelines.
• Completes job responsibilities in a quality and timely manner.

Physical Demands

This position often requires sitting, standing, walking, bending, twisting reaching with hands and arms, using hands and fingers, handling, constant talking, and hearing. Also, must be able to lift over 50 pounds, occasionally. All employees are to assist and participate as members of a lift assistance team (for special accommodation patients or any patient requiring assistance onto a table or equipment placement) to initiate or complete an exam or procedure.

Working Environment

Representatives work in a medical office setting with low to moderate noise level.

Become a valued member of our growing company by submitting your resume.

Job Type: Full-time

Pay: $14.49 - $22.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Gym membership
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Pet insurance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Insurance verification: 1 year (Preferred)
• Medical receptionist: 1 year (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Willingness to travel:

• 75% (Required)

Work Location: On the road

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