CareCloud, Inc., formerly known as MTBC, is transforming the way that patients and healthcare providers interact. We provide modern, flexible, powerful cloud-based services and solutions that enable healthcare groups and medical providers to enhance the patient experience, cut costs, increase revenue and optimize their clinical and operational workflows.

Our suite of technology-enabled solutions includes revenue cycle management, practice management, electronic health records, patient experience, advanced billing rules, and business analytics tools.

Come join our team of more than 3,000 on sight and remote-driven professionals. Our headquarters is in Somerset New Jersey but our growing corporation consists of 19 office locations in 14 different states.

Why you should join Carecloud:

At CareCloud, we believe that attitude and aptitude are the key elements to success. If you’re looking to join a company where you can take your career to the next level, CareCloud is the right place for you. Whether you’re working on sight or remotely, we take pride in providing our employees with a safe environment where they can fine-tune their skills, expand their ideas, and grow as individuals and professionals.

CareCloud has grown to be one of the industry’s leading healthcare IT companies only because of the hard work, dedication, and collaboration of our hard-working, talented employees. CareCloud is a company that values collaboration. Our transparent, horizontal leadership model enables teams to think cross-functionally because when we work together, we win together.

Job Summary:

We are looking for experienced Patient Services Representatives to join our call center team in Rutherford, NJ. Patient Services Representatives effectively manage calls that come in through the call queue by providing a high standard of service to Patients and Clients, facilitating first call resolution on all issues requiring to follow up and by representing our clients and CareCloud in the best possible way. The Patient Services Representative ensures HIPAA guidelines are respected for all calls by safeguarding protected health information in the capacity of the position and responsibilities.

Essential Duties and Responsibilities:

• Deliver excellent customer service to all callers through our call center system
• Facilitate first call resolution on all issues some calls may require to follow up
• Accurately update registration and follow appropriate billing guidelines
• Guide callers on payment options, insurance processing fundamentals, and appropriate action during the call to facilitate timely payment
• Demonstrate ability to work in multiple billing applications and credit card processing systems
• Actively participate in communication with Management to support process improvement, team participation, personal development, compliance, patient and client satisfaction
• Target and meet all call production benchmarks
• Maintain a consistent and timely work schedule
• Follow the Health Insurance Portability and Accountability Act (HIPAA) and the Fair Debt Collection Practices Act (FDCPA).

Required Qualifications/Skills:

• Understanding Explanation of Benefits and Medical Billing required
• Excellent computer skills in a Microsoft Window Operating System, Word, Excel, and PowerPoint.
• Excellent customer service skills, polite and professional demeanor
• Knowledge of Medical Terminology a plus
• Bilingual (English/Spanish) a plus

Education Requirements:

• High school diploma or GED or equivalent experience

Supervisory Responsibility: No

Work Location: Rutherford, NJ

Travel Required: N/A

Position Type: Full Time

EEO Statement: CareCloud, Inc. is an equal employment opportunity employer

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. This position requires the ability to occasionally lift office products, equipment, and supplies, up to 20 pounds.

ADA Statement: Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits:

CareCloud recognizes the importance of benefits and wellness for employees and their families. In addition to time off to support work-life balance and enjoyment, we offer a comprehensive benefits package designed for employees’ individual needs.

• Healthcare Insurance
• Dental & Vision Insurance
• Life Insurance
• Matching 401K
• Company-paid Short- and Long- Term Disability
• Flexible PTO
• Paid Holidays