Patient Representative - Texas Medical Center 5:30am - 2pm
Full Time
Houston, TX 77030
Posted
Job description
SUMMARY
Function
Provides oversight for the patient/visitor screening and process.
Scope
Impacts department operations and institutional patient satisfaction programs.
Essential Job Functions
Assists patients, families and visitors with solving hospital-related problems. Identifies system problems that cause customer dissatisfaction and complaints and advocates a plan for improvement. Supervises patient/visitor entry sites and ensures all hospital policies and procedures are followed.
Marginal Job Functions
Other duties as assigned.
SUPERVISION
Received
Manager.
Given
None.
REQUIREMENTS
Education Required
Bachelor's degree.
Education Preferred
Bachelor's degree in foreign language, social science, psychology, human relations or related field.
Experience Required
One year of customer service or related experience. May substitute required education degree with additional years of equivalent experience on a one to one basis.
Experience Preferred
Two years experience in a hospital setting. Verbal fluency in two or more languages (English being one of the languages).
Licensure/Certification Required
None.
Licensure/Certification Preferred
Certification in adult Cardiopulmonary Resuscitation (CPR) and First Aid.
Other Required
Must pass pre-employment skills test as required and administered by Human Resources.
Bachelor's degree. One year of customer service or related experience. May substitute required education degree with additional years of equivalent experience on a one-to-one basis. Must pass pre-employment skills test as required and administered by Human Resources. It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Additional Information
- Requisition ID: 154528
- Employment Status: Full-Time
- Employee Status: Regular
- Work Week: Days, Rotating, Weekends
- Minimum Salary: US Dollar (USD) 41,500
- Midpoint Salary: US Dollar (USD) 52,000
- Maximum Salary : US Dollar (USD) 62,500
- FLSA: exempt and eligible for overtime after 80 hours worked in a two week period, paid at a straight rate
- Fund Type: Hard
- Work Location: Onsite
- Pivotal Position: No
- Referral Bonus Available?: No
- Relocation Assistance Available?: No
- Science Jobs: No
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