Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who seek it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. Sun River Health is currently seeking a full-time Patient Representative for Monticello location.

A Patient Representative is responsible for providing patient centered care and facilitating patient access to services in a pleasant, knowledgeable efficient manner, communicating with a diverse population using well-developed interpersonal skills. This staff member will be responsible for all aspects of the registration and appointment process for patients. The staff member plays an integral role in the medical care team as the access point for patients to receive care. She/he will perform job duties in compliance with systems and job specific standards. This staff member will identify and link eligible patients and their families to primary care, mental health, restorative dental services, substance abuse treatment, specialty care and other required services through the LIFQHC. In addition, this person will perform other duties as assigned on as needed basis.

Essential Duties and Responsibilities for a Patient Representative:

• Assist with daily reception activities and ensure that all processes needed for patient services are initiated.
• Identify and assist individuals to access needed preventive and primary health services with emphasis on linking patients to a medical home.
• Serves as an advocate for the clients, provides assistance and/or referrals and to obtain other essential support services. Establish relationships with community health and human services providers.
• Communicates effectively with team members and patients all aspects of service.
• Responsible for telephone and mail contact with patients.
• Responsible for the scheduling of appointments, fee collection, explanation of services and charges for patient services.
• Distributes materials to patients, including the patient satisfaction cards, patient rights and other appropriate materials.
• Verifies all insurance and sets fees based on the sliding scale fee.
• Facilitate and monitor scheduling and arranging of medical and dental appointments for patients and their families. Provide follow up services for newly diagnosed individuals who require additional services.
• Provides basic health information and education.
• Provides follow up to determine if services were received, track referrals to ensure patient access and support patients in overcoming barriers to care.

Minimum Education Requirement : High School diploma/GED

Minimum Work Related Experience : 2-4 years

Preferred Specialized Skills & Knowledge: Bilingual in both English and Spanish (orally and written)

Hourly Range: $17.25-$20.00/hour