Job description
Position Information
Posting Title
Patient Representative
Job Requisition Number
COA087932
Position Number
118554
Job Type
Full-Time
Division Name
APH Refugee Clinic
Minimum Qualifications
Education and/or Equivalent Experience:
- Associate degree in a health, science, or in a field related to the job, plus two (2) years of experience with public health or patient services.
- Any combination of related education and experience may be substituted
Licenses or Certifications:
- None
Notes to Applicants
Position Overview:
The Patient Representative will greet clients and provide excellent customer service. They will serve clients, process paperwork, schedule clients for appts., enter immunization demographics into Immtrac, provide consent forms to clients, scan records into eCW, call clients for appt reminders, order office supplies for the clinic and work with all staff on daily operations of the clinic.
APH Information:
The Patient Representative will greet clients and provide excellent customer service. They will serve clients, process paperwork, schedule clients for appts., enter immunization demographics into Immtrac, provide consent forms to clients, scan records into eCW, call clients for appt reminders, order office supplies for the clinic and work with all staff on daily operations of the clinic.
APH Information:
- This position supports Austin Public Health’s Mission and Core Purpose identified in the Austin Public Health Strategic Plan.
- Departmental Competencies related to the position can be found on Austin Public Health’s website.
Immunization Requirement:
- Due to high-risk areas, Austin Public Health employees must comply with the department’s immunization policy.
When completing the City of Austin employment application:
- A detailed, complete COA employment application is required. It helps us to better evaluate your qualifications and will be used to determine your salary if you are selected for this position.
- Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.
- A cover letter is required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position.
- A résumé is also required, but will not substitute for a complete COA employment application. When completing the City of Austin employment application, the Work experience listed must include a month, year, and a verifiable Supervisor or Human Resources phone number. Incomplete applications will not be considered.
- Each individual who submits an Application as provided in the Municipal Civil Service Rules and meets the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees, in Good Standing, who are candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview.
If you are selected to interview:
- Military/Veterans must provide a copy of their DD214 at the time of the initial interview to receive military/veteran interview preference.
- This position will require a pre-employment Criminal Background Investigation (CBI).
- If you are identified as a top candidate, verification of your education, which may include High School graduation or GED, undergraduate and/or graduate degrees, will be required.
- All Austin Public Health worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any APH worksite – including parking lots, garages, or in any personal vehicle located on the premises.
Electronic Notification to Applications:
- Applicants will be notified via e-mail to communicate important information related to the status of their application as part of an ongoing effort to increase operational efficiency, promote a green environment and minimize delays and costs. Please ensure that the email address and contact information you provide are current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our e-mails or fail to check your inbox in a timely manner.
- Applicants are encouraged to apply immediately. Please note that the Department may close the job posting at any time after 7 days.
- When public health responds to an emergency you may be assigned activities that are outside your regular job description. This may involve responding at any time, including nights and weekends with possible deployment to locations other than the Austin Public Health.
- This position is eligible for Public Service Loan Forgiveness (PSF) Program. This program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans.
Pay Range
$20.68 – $22.99
Hours
Monday-Friday; 8:00 a.m. – 4:30 p.m.
Job Close Date
01/31/2023
Type of Posting
External
Department
Austin Public Health
Regular/Temporary
Regular
Grant Funded or Pooled Position
Grant Funded
Category
Clerical
Location
Clarksville Community Health Clinic
Preferred Qualifications
Preferred Experience:
- Bilingual in English and Spanish.
- Experience in working with immigrant or refugee communities.
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Coordinates necessary medical services and resources for patients, and serves as a liaison between patients, clinic staff, various local, state and federal agencies, and external companies and programs.
- Works with physicians and other clinic staff to evaluate and identify resources or services needed for patients.
- Interviews and gathers information to assist patients with obtaining needed resources or services.
- Interprets and explains rules and regulations, Department policies and procedures, and assists patients with applying for various programs and services.
- Research and contact pharmaceutical companies for drugs, equipment, information and other services.
- Encourages companies, programs, or other entities to donate or assist with needed pharmaceutical drugs, equipment, or other services.
- Develops, coordinates and maintain confidential record keeping and filling systems pertaining to patient requests.
- Assist staff with clinic programs and outreach activities.
- Compiles statistical data for various reports and tracks patients, services and resources, cost analysis, and clinic operations.
Responsibilities- Supervision and/or Leadership Exercised:
- May provide leadership, work assignments, evaluation, training, and guidance to others
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of Local City, state, federal and health laws, rules, and regulations
- Knowledge of community programs and services
- Knowledge of pharmaceutical drugs, medical equipment, medical conditions, and other patient care needs
- Skill in coordination between patients, clinic staff, and others
- Skill in research and persuasion
- Skill in establishing and maintaining good working relationships with the patients, clinic staff, organizations, and companies
- Skill in effectively utilizing community resources and programs
- Skill in oral and written communication
- Ability to take initiative and work independently
- Ability to work well with individuals from a variety of different backgrounds and experience, including patients, clinic staff, community organizations, and companies
- Ability to compile reports on clinic operations, resources, cost analysis, and other services
- Skill in use of basic office equipment, personal computers, and software (i.e. Word, Access and Power Point).
Criminal Background Investigation
This position has been approved for a Criminal Background Investigation.
EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within
the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.
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