The Institute for Human Reproduction is established as a leader in fertility care. We provide comprehensive treatment using proven research and the most advanced technologies to deliver exceptional care to our communities. Working with us will offer you the opportunity to use your passion and education to drive positive changes in the patients we are so privileged to serve. We provide our staff with diverse experiences and challenging career opportunities, along with a spirit of camaraderie, emphasizing friendly collaboration, professional support, and career development.

Summary

We are looking for a Patient Navigator that will sit out of our Downtown Chicago clinic. This will be a full time, full-benefits, 40 hours a week position. The hours will be Monday-Friday, 8:00am-5:00pm.

As a Patient Navigator you will work closely with the patients, nursing, medical assistants, and billing team, Responsibilities for this position may include but are not limited to coordinating with nurses/medical assistants to provide superior care, answering basic patient questions, obtaining authorization, and documenting all interactions with patients.

Responsibilities

• Establishes close relationships with and serves as primary point of contact for patients
• Support the IVF team members with all aspects of patient treatment coordination, such as patient communication and education, scheduling, documentation, and record-keeping
• Teach patients about their care options and make specific recommendations based on their goals
• Maintain documentation of all patient encounters and complete reporting requirements according to organization standards
• Track patient information, schedules, files, and forms in a confidential manner
• Explain test results, diagnoses, and other medical outcomes to the patients affected by them
• Assist and interact with patients in person, by telephone, and via email/text
• Collaborate with team members to deliver a high-quality patient experience
• Utilize nAble EMR system to ensure patient records are up-to-date and secure
• Provide support to the team with other administrative tasks as necessary