Job description
Overview
The purpose of Dignity Health Management Services Organization (Dignity Health MSO) is to build a system-wide integrated physician-centric, full-service management service organization structure. We offer a menu of management and business services that will leverage economies of scale across provider types and geographies and will lead the effort in developing Dignity Health’s Medicaid population health care management pathways. Dignity Health MSO is dedicated to providing quality managed care administrative and clinical services to medical groups, hospitals, health plans and employers with a business objective to excel in coordinating patient care in a manner that supports containing costs while continually improving quality of care and levels of service. Dignity Health MSO accomplishes this by capitalizing on industry-leading technology and integrated administrative systems powered by local human resources that put patient care first.
Dignity Health MSO offers an outstanding Total Rewards package that integrates competitive pay with a state-of-the-art, flexible Health & Welfare benefits package. Our cafeteria-style benefit program gives employees the ability to choose the benefits they want from a variety of options, including medical, dental and vision plans, for the employee and their dependents, Health Spending Account (HSA), Life Insurance and Long Term Disability. We also offer a 401k retirement plan with a generous employer-match. Other benefits include Paid Time Off and Sick Leave.
Arizona Care Network is a Dignity Health joint venture. We access our employee benefits and Human Resources systems through DHMSO, a division of Dignity Health.
Responsibilities
Position Summary:
Arizona Care Network (ACN) is a clinically integrated physician network jointly owned by Dignity Health and Abrazo Community Health Network (Tenet). The Patient Navigator is an employee of Arizona Care Network, under the human resources operations of Dignity Health Managed Services Organization, a physician support organization owned by Dignity Health.
The Patient Navigator is under the direction of the Manager, Concierge Services this individual is responsible for being responsive to member needs, questions, concerns and managing their resource, transitions of care and other health care/quality needs by receiving inbound and placing outbound calls to members on a regular basis. The position is also responsible for assisting members with choosing a PCP and or Specialist when requested, help manage the referral process including the transfer of medical records and when requested, assist in scheduling appointments to appropriate Care Coordinators based on patient need.
Qualifications
Minimum Qualifications:
Preferred Qualifications:
Pay Range
$16.30 - $22.42 /hour
The purpose of Dignity Health Management Services Organization (Dignity Health MSO) is to build a system-wide integrated physician-centric, full-service management service organization structure. We offer a menu of management and business services that will leverage economies of scale across provider types and geographies and will lead the effort in developing Dignity Health’s Medicaid population health care management pathways. Dignity Health MSO is dedicated to providing quality managed care administrative and clinical services to medical groups, hospitals, health plans and employers with a business objective to excel in coordinating patient care in a manner that supports containing costs while continually improving quality of care and levels of service. Dignity Health MSO accomplishes this by capitalizing on industry-leading technology and integrated administrative systems powered by local human resources that put patient care first.
Dignity Health MSO offers an outstanding Total Rewards package that integrates competitive pay with a state-of-the-art, flexible Health & Welfare benefits package. Our cafeteria-style benefit program gives employees the ability to choose the benefits they want from a variety of options, including medical, dental and vision plans, for the employee and their dependents, Health Spending Account (HSA), Life Insurance and Long Term Disability. We also offer a 401k retirement plan with a generous employer-match. Other benefits include Paid Time Off and Sick Leave.
Arizona Care Network is a Dignity Health joint venture. We access our employee benefits and Human Resources systems through DHMSO, a division of Dignity Health.
Responsibilities
Position Summary:
Arizona Care Network (ACN) is a clinically integrated physician network jointly owned by Dignity Health and Abrazo Community Health Network (Tenet). The Patient Navigator is an employee of Arizona Care Network, under the human resources operations of Dignity Health Managed Services Organization, a physician support organization owned by Dignity Health.
The Patient Navigator is under the direction of the Manager, Concierge Services this individual is responsible for being responsive to member needs, questions, concerns and managing their resource, transitions of care and other health care/quality needs by receiving inbound and placing outbound calls to members on a regular basis. The position is also responsible for assisting members with choosing a PCP and or Specialist when requested, help manage the referral process including the transfer of medical records and when requested, assist in scheduling appointments to appropriate Care Coordinators based on patient need.
The position requires excellent listening skills, the ability to research member and provider questions, and to provide timely follow-up ensuring that all questions or concerns have been fully addressed. The Patient Navigator must at all times demonstrate a supportive demeanor while maintaining a positive, caring and professional attitude. This position requires a highly motivated person with exceptional customer service, relationship management and interpersonal skills. Attention to detail. Capable of independent thinking, as well as perform in a team environment.
May rotate staggered schedules of extended hours of 7:00 am to 6:00 pm weekdays and provide on-site coverage at employer campus(s).
Qualifications
Minimum Qualifications:
Medical terminology, Insurance verification, insurance benefit knowledge, referral processing and authorization experience required.- High school diploma or equivalent (GED)
- Excellent listening skills required.
- Must possess the ability to work independently with strong organizational, communication and interpersonal skills to support the management of multiple priorities with significant attention to detail for project completion. Must maintain member confidentiality at all times.
Preferred Qualifications:
Back office medical assistant (MA) or scheduling experience helpful.- Bi-lingual preferred.
Pay Range
$16.30 - $22.42 /hour
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