Job Summary:

As a highly visible member of the Englewood Health team, this compassionate and enthusiastic individual possesses a genuine passion for facilitating safe, quality experiences for Englewood Heath patients, families, team members, and communities. This role serves to maintain the Patient and Family Concierge Program, facilitate communication via rounding and support the mission of the Patient and Family Engagement Department and aligns with our organizational commitment to Service Excellence.

Department: Patient and Family Engagement
Location: Englewood, NJ
Status: Part-Time
Shift: Days
Hours: M-F /10am - 2 pm/11am - 3pm/ 12 pm - 4pm (Flexible Hours & No Weekends)

Principles Duties and Responsibilities:
1. Honors all non-clinical concierge item requests, proactively delivering tangibles and accurately documenting distribution location.
2. Maintains inventory of non-clinical concierge items, responsibly communicating par-levels with regular cadence.
3. Performs inpatient remote and bedside rounds.
4. Welcomes patients to the organization, identifies needs and appropriately connects patients to organizational resources.
5. Provides service recovery at the point of service, as needed.
6. Works effectively in pressured situations and consistently demonstrates the ability to remain calm while diffusing escalating situations.
7. Appropriately uses chain of command to escalate concerns and takes ownership in closing the loop in a timely and efficient manner.

8. Accurately and succinctly documents the events of rounding interactions in department specific electronic database.

9. Under the direction of the Coordinator, assists with the development and production of service line huddle/staff meeting materials, such as Huddle Highlights, aimed at accomplishing departmental objectives.

10. Supports the implementation of Patient Experience engagement initiatives, such as Thank You Thursday.

11. Facilitates the preparation, distribution and documentation of Heel the Soul inventory.

12. Triages incoming calls to main department phone line.

13. Assists in scheduling patients for Uber Health transportation.

14. Assists in patients’ sign up for the MyChart portal.

15. Bi-lingual Spanish or Korean a plus.

16. Other related duties, as assigned.

Education Requirements: High School Diploma or equivalent required.

***COVID Vaccination Requirement***

Englewood Health requires all newly hired team members to provide either (a) documentation of Covid-19 vaccination, or (b) documentation of receipt of Covid-19 vaccination dose #1 prior to hire date, and to complete the series within the prescribed schedule for the particular vaccination. If pursuant to option (b), a candidate is not fully vaccinated prior to their first day of work, documentation must be presented upon completion of the series as a condition of employment. A pre-employment candidate may request an exemption due to the candidate’s bona fide religious belief or disability, and any offer of employment will be conditioned upon approval of the request.

Englewood Health is one of New Jersey’s leading hospitals and healthcare networks. Composed of Englewood Hospital, the Englewood Health Physician Network, and the Englewood Health Foundation, the health system delivers nationally recognized care in a community setting to residents of northern New Jersey, New York, and beyond. The hospital, founded in 1890, consistently earns high marks for clinical excellence and patient safety. Englewood Hospital holds the Leapfrog Hospital Safety Grade ‘A’ and is nationally recognized for nursing excellence, earning a fifth consecutive designation by the Magnet Recognition Program® in 2021. Areas of clinical excellence include cardiac surgery and cardiac care, cancer care, orthopedic surgery, spine surgery, vascular surgery, and women’s health, as well as bloodless medicine and surgery. Englewood Health is an affiliate of Hackensack Meridian Health. The hospital offers an internal medicine residency program affiliated with Hackensack Meridian School of Medicine, as well as a vascular surgery fellowship, pharmacy residency program, podiatry residency program, and a radiography training program. Englewood also serves as a training site for surgery, pathology, emergency medicine, anesthesiology, critical care medicine, and other medical and surgical subspecialties. Englewood Health is continually expanding services and enhancing access through the Englewood Health Physician Network, a coordinated network of more than 500 office-based and hospital-based providers at more than 100 locations in six counties in New Jersey and New York.