Patient Experience Rep Call Center (Hybrid) 11am-7:30pm
Full Time
Boston, MA 02115
Posted
Job description
Job Summary
$2,000 sign-on bonus (terms/taxes apply. Current employees not eligible for bonus)
Schedule: 11:00 a.m. - 7:30 p.m. *training will occur 8:30 a.m. - 5:00 p.m.
Call Center:
The Patient Experience Representative in our Primary Care call center will be responsible for:
Boston Children’s Hospital offers competitive compensation and unmatched benefits, including an affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes (50% off). Discover your best.
$2,000 sign-on bonus (terms/taxes apply. Current employees not eligible for bonus)
Schedule: 11:00 a.m. - 7:30 p.m. *training will occur 8:30 a.m. - 5:00 p.m.
Call Center:
The Patient Experience Representative in our Primary Care call center will be responsible for:
- Administrative:
- Answering calls for a call center that handles between 2,500 – 4,500 calls weekly
- Registering new patients; collecting and verifying demographics and insurance information
- Assisting with the scheduling/cancelling of appointments
- Appropriately triaging incoming calls
- Processing prescription requests
- Recording/forwarding messages to appropriate parties when necessary
- Providing copies of physicals/immunizations when requested
- Providing positive and effective customer services that supports departmental and hospital operations
- Collaborating and communicating with providers and practices to facilitate the management of complex patient issues
- Process Improvement:
- Actively contributing to departmental and organizational initiative & projects with a focus on continuous process improvement
- High school diploma/GED required, Bachelor’s degree preferred
- Previous customer service or administrative experience preferred
- Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
- Ability to work with diverse internal and external constituencies
- Bilingual language (Spanish) skills a plus
Boston Children’s Hospital offers competitive compensation and unmatched benefits, including an affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes (50% off). Discover your best.
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