The Patient Experience Administrator is responsible for managing various health system strategic initiatives and programs geared specifically to improving the patient experience and fostering a relationship-centered culture of service across the Montefiore Medical Center (MMC). Specifically, the Administrator's primary focus will be managing and overseeing the Relationship Centered Communication Training Initiative for clinicians at MMC. The administrator will also support additional patient experience initiatives across the Montefiore Health System (MHS). The administrator will work closely with the Senior Director of Patient Experience to coordinate and manage this skills-based curricula as it is delivered to clinicians by trainers across MMC, and measure its impact on both patients and clinical staff. This role will support departmental activities by organizing programs and projects, monitoring, evaluating and reporting on performance. The associate will need to communicate with leaders and associates across MMC and MHS on behalf of the Patient Experience team, and effectively manage schedules, timelines, and teams for timely roll-outs of programs and completion of projects.

Education/Skills:

Bachelor's Degree.

Demonstrated ability to take initiative
Excellent organizational and project management skills including attention to detail, multi-tasking and time management skills
Ability to operate within, and contribute to, a collaborative environment
Excellent writing skills- able to compose effective memos
Excellent reading comprehension and verbal communication skills
Understands and practices empathic communication
Listens well
Strong analytical skills
Showcases problem solving, results focused and strong performance culture
Deals well with ambiguity and challenges
Understanding of healthcare delivery systems and appreciating diversity in the workplace

Department: Network Performance Group Bargaining Unit: Non Union Campus: MOSES Employment Status: Regular Full-Time Address: 6 Executive Plaza, Yonkers
Shift: Day Scheduled Hours: 8:30 AM-5 PM Req ID: 209621 Salary Range/Pay Rate: $82,500.00 $110,000.00

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.

Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

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