Job description
Adventist Health is more than an award-winning health system. We provide whole-person care to our communities and champion the greater good - from the operating room to the boardroom, we are driven by our unique passion to live God's love through health, wholeness and hope. From Oregon to Oahu, we have a calling to always do more. Now is your chance to apply your passion to our mission.
We're looking for someone to join our team as a Patient Experience Associate who:
Supports activities that assess patient needs, experiences, and expectations for the purpose of satisfying and whenever possible exceeding expectation levels by implementing various tools (patient complaints and responses, surveys, focus group, home visits).
Essential Functions:
- Participates in assessing patient needs, experiences, and expectations through collecting and reviewing patient complaints and responses through a variety of tools such as interviews, surveys, focus groups, and home visits.
- Collects, documents, distributes, and organizes information necessary to summarize the findings from the assessment activities of patient experience in a manner that facilitates the recognition of both the patient's family and the patient's contextual environment. Generates reports and summaries to assist in the interpretation of information.
- Collaborates and communicates with department managers, front line staff, faculty and residents to identify process flow areas affecting the patient experience.
- Adheres to all company policies, procedures and industry standards. and agency regulations and rules.
- Performs other job-related duties as assigned.
You'll be successful with the following qualifications:
Education:
- High School Education/GED or equivalent: Preferred
- Associate's/Technical Degree or equivalent combination of education/related experience: Preferred
Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations, including, but not limited to, measles, mumps, flu (based on the seasonal availability of the flu vaccine typically during October-March each year), COVID-19 vaccine (required in CA, HI and OR) etc., as a condition of employment, and annually thereafter. Medical and religious exemptions may apply.
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