REMOTE - Must reside in Tampa Bay Area

The Patient Collector is responsible for timely and accurate follow up and resolution of all unpaid patient balances. Responds to a high volume of patient calls generated from self-pay statements, analyzes self-pay balances to determine patient responsibility, obtains and enters accurate insurance information, submits services to the insurance carrier, establishes payment plans, processes patient payments, researches all returned mail and prepares non-collectible accounts for the collection agency. Initiates self-pay collection calls to patients ongoing basis.

Key Responsibilities:

• All other duties assigned, reports, projects, ETC
• Follows HIPAA guidelines in handling patient information.
• Answer incoming calls from patients, physicians offices and insurances
• Reviewing open accounts for collection efforts.
• Making outbound collection calls in a professional manner while keeping and improving customer relations.
• Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
• Collect customer payments in accordance with payment due dates.
• Identify issues attributing to account delinquency and discuss them with management.
• Review and monitor assigned accounts and all applicable collection reports.
• Provide timely follow-up on payment arrangements.
• Back up the registration team
• Assist leadership team when need with various tasks.

Knowledge, Skills, Abilities

• Must have knowledge of insurance guidelines and requirements
• Must be able to work with minimal supervision and still meet goals, metrics and deadlines
• Must be a team player with strong interpersonal and organizational skills
• Should be able to handle multiple tasks under strict deadlines
• Experience with PM, EMR and Microsoft Office applications
• Must be customer-service focused, organized and have extreme attention to detail
• Must have effective and excellent interpersonal skills, verbal and written communication skills.
• Must work closely with medical offices to obtain appropriate information
• Proficiency in Microsoft Office including Excel, Word
• Must have attention to detail with an eye for accuracy.
• Assure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute
• All other duties as assigned

Qualifications

• High School Diploma or GED equivalent
• Knowledge of CPT/ICD 10
• Must demonstrate an understanding of reimbursement payment practices including deductibles, co-insurance and contractual discounts.
• 5 plus years prior medical billing experience or equivalent