Job description

Join Our Mission:

CarePoint Health is an innovative, rapidly growing healthcare team dedicated to the success of our patients and our employees. Our mission is to deliver the best possible care to patients in an environment that ignites passion, value, and fulfillment. CarePoint Health is seeking exceptional employees to be part of that patient-centered mission.

In keeping with our mission, CarePoint Health is committed to the wellbeing of our valued employees, offering a wide range of benefits, generous paid time off, competitive pay, diverse culture, and positive work environment. We are committed to your growth and offer outstanding advancement opportunities for uniquely talented and motivated employees. The time to meet your full potential is NOW and CarePoint is here to provide you with the tools to reach it.

So, are you ready to join the mission?

Position Summary:

The Patient Care Coordinator is an essential part of the multidisciplinary team that provides patients with exceptional care. Duties include answering incoming calls, retrieving voicemails, and routing faxes. The coordinator will be a valuable CarePoint Neurosurgery resource for patients and referring physicians by being able to answer questions and direct the caller to the appropriate staff member as needed.

Qualifications:

• High school diploma or equivalent
• At least one to two years of phone or call center experience
• Healthcare experience preferred

Preferred Skills:

• Strong attention to detail
• Excellent analytical and critical thinking skills
• Excellent verbal and written communication skills and the ability to communicate effectively with patients, providers and payers
• The ability to multitask
• Strong commitment to actively supporting an ethical open working environment
• Working knowledge of Word and Excel
• Ability to excel in a team-based environment
• Critical thinking skills

Essential Duties & Responsibilities:

To be successful in this position, individuals must be able to meet and perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skills, and abilities required in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Answers incoming outbound clinical calls from patient
• Prescription refills
• Lab results
• Scheduling new, follow-up, and procedure appointments
• Obtaining medical records
• Other duties may be assigned if determined in the best interest of the Practice

Benefits:

CarePoint Health is committed to the wellbeing of our valued employees, offering a wide range of voluntary benefits such as:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life and AD&D Insurance
• Short-Term Disability
• Long-Term Disability
• Paid Time Off
• Holiday Pay
• Retirement Plans
• Employee Assistance Program

About CarePoint Health:

Established in 1995, CarePoint Health is a multispecialty physician group headquartered in Denver, CO. We are physician owned, physician run and employ hundreds of providers in a variety of specialties. Our world class physicians offer exceptional, quality patient care in a variety of settings: Emergency Medicine, Pediatric Emergency Medicine, Hospital Medicine, Infectious Disease, Neurosurgery, Neurology, Wound Care and Hyperbaric Oxygen Therapy, Physical Medicine & Rehabilitation, and multiple Telehealth service lines.

Our strength is in our team. CarePoint physicians and advanced practice providers are nothing short of exceptional. We employ only the best staff to support our teams in the clinical setting. Our singular focus is to deliver the best possible care to patients in an environment that is collaborative, collegial, and fulfilling. More than colleagues, we are a family that works together, plays together, and truly values one another.

As a company, we strive to have the skill and agility to be successful in an ever-changing healthcare environment. Towards that end, we embrace changes that will make us better. We commit to be brave and proactive. We will not settle for good enough. Rather, we endeavor to be the best by empowering our providers and staff to think creatively and act boldly.

About CarePoint Neurosurgery, a division of CarePoint Health:

With nine locations in Lone Tree, Englewood, Castle Rock, Denver, Colorado Springs, Parker, Yuma, Lakewood and Lamar, Colorado, CarePoint Neurosurgery and Spine is a leading provider of specialized brain and spine treatments in Colorado.

The team of experienced surgeons provides patient-focused care, involving each patient and their family in decision-making. Their compassionate and relatable approach to patient care and education helps patients feel empowered and confident about their medical care.

CarePoint Neurosurgery and Spine focuses on motion preservation and helping patients get back to their regular activities. Using minimally invasive procedures and advanced robotic technology, including xvision™, Artemis™, Globus Medical, prodisc®, and activL®, the team provides spine surgery and brain surgery.

CarePoint Neurosurgery and Spine is committed to delivering the best possible care. Patients with back pain, spinal disorders, and neurological issues have access to state-of-the-art care. In addition to accepting most insurance plans, the staff engages with insurance providers to ensure the physicians can do what’s best for each patient.

Job Type: Full-time

Pay: $16.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Healthcare: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: Hybrid remote in Denver, CO

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