Job description

We are looking for an experienced, detail-oriented, organized, and driven Patient Access Specialist who is comfortable working in-clinic setting and pro-actively guiding patients into treatment. The ideal candidate will have experience in the patient intake process and in customer service roles, preferably in the substance use treatment field. This position is not a remote position. Work will be conducted in our central intake office (Middletown, CT), in an affiliated practice setting, and/or traveling to our referral partner locations (in clinic, hospital, and treatment settings).
What You’ll Do:
The Patient Access Specialist’s primary responsibility is ensuring successful admission of referred and qualifying patients into active treatment with PursueCare treatment providers. This includes proactively working with collaborating health partners such as hospitals and primary care offices to identify potential patients in need of evaluation and care, initiating contact with partners and patients to explain our services and protocols, addressing insurance/payer issues, and quickly setting up a patient with services.
Specific hands-on and mission-critical initiatives may include:

• Consistent proactive contact with partner sites to assist patient and staff with accessing treatment services
• Occasional or frequent travel to partner sites, depending on location.
• Work directly with referral partners to pull referrals to PursueCare. Pro-actively manage the relationship to ensure smooth transition of patients to PursueCare.
• Intake patients in accordance with PursueCare policies
• Work directly with patients or partner staff to resolve payer questions and ensure patients receive access to treatment options in a timely/immediate fashion
• Assist patients in accessing services both in person and via telehealth solutions in a clinic, partner location, and at home

• Perform all key tasks of a central intake department:
• Track and manage patient leads through the CRM
• Intake patients in a timely, efficient, and customer-focused manner. The key drive is to get patients into the treatment services that they need within 24 hours of outreach to PursueCare
• Assist patients in using PursueCareRx for all pharmacy needs
• Confirm that all required authorizations and information are secured by Intake Specialists or by oneself
• Assist patients in understanding their payment options
• Assist patients in scheduling initial medical, therapy, and psych evaluations

• Assist the Case Management team with re-engaging patients who are identified as non-engaged with their treatment plan/path.
• Work with clinicians to manage schedules in our clinic and telehealth platform
• Proactively address /escalate any reported concerns with all aspects of the PursueCare experience
• Perform other duties as directed by supervisor.

We’re Looking For:

• College degree, preferably in health or business administration, or equivalent experience.
• Experience in sales, business development, and customer service roles, preferably in a healthcare setting.
• High comfort level with technology and using technology “on the go” in different environments.
• Excitement over working directly with staff at clinics and hospitals, encouraging and driving the referral of patient into treatment. Equal excitement working directly with patients to ensure a safe and prompt conversion to an appropriate treatment program.
• Excellent computer skills and a demonstrated comfort with technology.
• Excellent and thoughtful verbal and written communication skills
• Excellent organizational skills
• Desire to learn and grow with our company - to put in the time, focus and effort necessary to advance to the next career level
• Work style, pace and drive to make things happen, with a bias for initiating and driving positive results
• Belief that healthcare reform begins with innovation aimed at making people's lives better

Physical Requirements/Work Environment:
The physical demands described here are representative of those that must be met by an individual to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Work is performed primarily in a traditional office setting, where the employee is regularly required to sit, stand, and demonstrate manual dexterity.
• Work includes extended periods of time at a desk and computer screen.
• May be required to occasionally lift up to 25 pounds.

Where You’ll Work:
PursueCare is a startup technology-enabled healthcare management services organization ("MSO") that is addressing the opioid epidemic with an intelligent, convenient, and stigma-free telehealth treatment platform that creates a better experience and outcomes for healthcare providers and patients alike. As traditional opioid addiction treatment models have failed to provide enough access and lasting outcomes for patients, states continue to push for innovative solutions to serve the overwhelming need, particularly across rural and underserved areas. Our vision is to improve access to opioid addiction care and promote better patient engagement/outcomes by providing convenient, private and stigma-free telemedicine services through a virtual network of on-demand prescribing physicians, addiction counselors, and clinics, as well as other recovery resources and dedicated addiction pharmacy services, right through a browser or smart phone app.
Our platform offers telehealth video conferencing, marketing, care coordination, billing, EHR, reporting, partnerships with referral sources for patients in need of recovery intervention, and ancillary services to addiction treatment practitioners and clinics. We offer greater access and engagement with private, stigma-free medication-assisted treatment (“MAT”) programs and evidence-based protocols, increasing the likelihood practitioners will be able to treat more patients, more consistently, with better outcomes.
We offer all full-time employees unlimited paid time off to allow our team members to properly recharge, competitive salaries, bonus opportunities, equity opportunities, and affordable health coverage with company contributions. We are located in Middletown, CT which is coincidentally right smack in the middle of Connecticut. We offer work-from-home/remote opportunities for certain positions, based upon being able to meet the core competencies and requirements for the position from your location. We pledge to be an Equal Opportunity Employer.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location

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