Patient Access Representative (PAR) (Full Time and Part Time)
Full Time
South Holland, IL 60473
Posted
Job description
HIRING Full Time and Part Time
Job Summary/Overview:
Performs patient access, registration, scheduling, patient financial counseling, insurance verification, and appointment confirmation.
Minimal Qualifications, Experience & Skills
- High School diploma or equivalent
- Medical Assistant Diploma/Certificate
- Experience working in a clinical setting preferred
- Knowledge of multi-line telephone system preferred
- Call Center experience preferred
- Bilingual Preferred
- Knowledge of Electronic Practice Management (EPM) and Electronic preferred
- Health Records (EHR) systems preferred
- May require travel to support clinic coverage needs at all CCHC locations
- Being fully vaccinated against COVID-19 is a condition of employment for all CCHC employees, unless approved for a medical or religious exemption.
Responsibilities:
- Provide initial customer service to all Call Center contacts, including but not limited to scheduling and confirming patient appointments for multiple locations, using an electronic telephone software system (Cisco)
- Collects information required for appointment scheduling, including, but not limited to pre-registration and verifications of all insurance and authorizations
- Uses payer resources and websites to explore and assess patient eligibility
- Ensures correct insurance information is collected at the time of scheduling.
- Provides information about the Sliding Fee Scale Discount program (i.e. eligibility requirements; required documents; etc.) to un-insured patients
- Responsible for collecting income information for un-insured patients at the time of scheduling
- Responsible for routing incoming calls and/or messages to the appropriate staff member(s)
- Screens and informs patients and clinical staff of CCHC’s policies and procedures regarding method of payment sources for services rendered
- Participates in team huddles, meetings or discussions/consultations to ensure appropriate coordination and communication of patient/client services
- Works in collaboration with the clinic team members (i.e. PARs; MAs; Nurses; etc.) to identify and resolve issues and/or other challenges
- Responds to request for information and inquiries about patient access processes, policies and/or other related information; researches and resolves customer concerns
- Administrative clerical duties
- Performs other related duties as assigned
CCHC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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