Description

We are currently seeking a Patient Access Manager for Chippenham Hospital. Chippenham Hospital has provided quality healthcare services since 1972, giving patient's access to highly-trained physicians and advanced technology. With nearly 50 years of pioneering healthcare, our 460+ bed hospital is one of the region's leading acute care facilities located on the Southside of Richmond. We are the region's first choice for orthopedics, joint care, behavioral health and cardiovascular care. The Joint Commission awarded Chippenham Hospital the Gold Seal of Approval and named us a Top Performer on Key Quality Measures for advanced primary stroke, heart attack, heart failure, pneumonia, perinatal care, hip and knee replacement and surgical care. We are also a Certified Chest Pain Center and a provisional Level I Trauma Center.

As a Patient Access Manager you will be responsible for managing the daily operations of all registration areas which include the Emergency Department, Surgical and Outpatient departments as well as serve as the liaison for Parallon Revenue Cycle and the HCA hospital.

What you will do in this role:

• Manage and assist a staff of Registrars and Financial Counselors that are performing patient account registrations, insurance company authorizations, and financial conversations.
• Oversite of the electronic devices and portable bedside registration equipment to ensure appropriate utilization and functionality.
• Calculate and assist with procedure cost and price estimates for patients, with collection of applicable amounts due.
• Provide continuous training and conduct employee meetings to ensure competencies and goals are met, leading to the best patient experience.
• Prepare payroll and completes monthly work schedules to ensure adequate staffing levels within budgeted allocations.
• Engage and maintain positive relationships with hospital leadership, staff, and departments.

Qualifications - External, Modified

• Bachelor’s Degree in Business or related field preferred
• Equivalent work experience may substitute degree
• Minimum 3 years management experience in a financial or customer service setting

Be a part of an organization that invests in you. We are actively reviewing applications. Highly qualified candidates will be promptly contacted for interviews. Submit your application and help us raise the bar in patient care!

Parallon is an industry leader in revenue cycle services. We partner with over 650 hospitals and 2,400 physician practices nation-wide. Our parent company, HCA Healthcare has been consistently named a World’s Most Ethical Company by Ethisphere and is ranked in the Fortune 100. We are dedicated to ensuring our patients have the best experience even after they leave our facilities.

We are committed to providing our employees with the support they need. We offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Some of our unique benefits we offer include:

• Student Loan Repayment
• Tuition Reimbursement/Assistance Programs
• Paid Personal Leave
• 401k (100% annual match – 3% to 9% of pay based on years of service)
• Identity Theft Protection discounts
• Auto, Home, and Life Insurance options
• Adoption Assistance
• Employee Stock Purchase Program (ESPP)