Job description

Responsible for helping the clinic establish and maintain a professional relationship with patients, peers and visitors. A Patient Access Clerk is responsible for basic communication and clerical tasks performed in an office setting. He/She collaborates with care coordinators to facilitate and coordinate clinical needs of patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Greets patients in person and answers the telephone according to CommuniHealth Services’ standards and transfers calls accordingly.

2. Schedules appointments electronically according to scheduling policy.

3. Enters accurate and complete data entry of information into CommuniHealth Services practice management system.

4. Maintains patient confidentiality according to HIPAA laws and CommuniHealth policies and procedures.

5. Receives and sort faxes electronically and submit electronically to the appropriate person or department.

6. Scans and indexes medical record documents into the Electronic Medical Record System

7. Accurately collects and posts co-pays/deductible/co-insurance to patient accounts

8. Completes a daily deposit and takes deposit to the bank according to accounting policy.

9. Maintains a tidy waiting area and work area visible to the public.

10. Requests patient’s medical records from other entities, when appropriate, to ensure continuity of care.

11. Fulfill medical records requests from entities outside of CommuniHealth Services as directed by the Patient Access and Customer Service Program Coordinator.

12. Offers and assists all patients in completing sliding fee applications.

13. Any other clerical duties assigned by management.

EDUCATION:

High School Diploma or GED

SKILLS/EXPERIENCE:

1. Must be able to read, write, speak and interact in the English language.

2. Must have good verbal and written communication skills.

3. Must maintain a professional personal presentation.

4. Must possess excellent customer service skills.

5. Must be attentive to detail

6. Must be reliable and trustworthy.

7. Must possess basic computer skills

8. Must be able to type a minimum of 30 words per minute.

Job Type: Full-time

Benefits:

• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location

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