SUMMARY:
This team member is responsible for delivering excellent customer service through parts transactions. This involves answering the customer's and technician's parts inquiries while providing parts in a timely and accurate manner. Additionally, a Parts Manager for Livingston Machinery Company will be responsible for leading and managing the store level parts staff, business strategy, resources, and operations.

ESSENTIAL FUNCTIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Responsibilities and duties of the Parts Manager will include the following:

• Develop a deep understanding of the Livingston Machinery Company product portfolio for farm equipment
• Gain agronomic knowledge to reference during the sales process
• Create and maintain legendary customer service and building a team-minded environment
• Perform counter sales and answer customer inquiries
• Effectively collaborate with other department leaders
• Strive to successfully achieve all departmental goals
• Process daily, weekly, and preseason parts orders and parts returns in a timely manner
• Be open to hear opinions from staff about daily operations and procedures
• Manage staff scheduling (lunches, Saturdays, on call rotation, etc.)
• Oversee shipping and receiving
• Fill and prepare orders, via phone or in person, for shipment or for customer pickup daily
• Ensure workplace is a clean, safe, and friendly work environment
• Address any discrepancies in parts inventory
• Check in daily and stock orders as needed
• Maintain team environment

SUPERVISORY RESPONSIBILITY:
This position will directly supervise all parts team members.

COMPETENCIES REQUIRED:

• Ability to solve problems quickly
• Team orientation
• Solid record in building customer relationships
• Initiative and self-motivation
• Time management
• Communication proficiency
• Willingness to learn and adapt to new people and environments
• Organizational skills

EXPERIENCE, EDUCATION, KNOWLEDGE, SKILLS AND OTHER REQUIREMENTS:

• High School Diploma or GED is required
• Excellent customer service skills
• Parts experience in heavy equipment, agriculture, or automotive industries preferred
• Positive attitude and desire to work as a team player
• Strong verbal and written communication skills
• Proven ability to establish and maintain positive work relationships with co-workers, vendors, and customers
• Ability to professionally manage difficult customer situations
• Computer proficiency
• Be available for 24 hour on call rotations

WORK ENVIRONMENT:
The job will operate on the showroom floor and in the parts warehouse.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee is regularly required to talk and hear. This job is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing. The employee must frequently lift and/or move items over 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

POSITION TYPE / EXPECTED HOURS OF WORK:

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 am 5:00 pm. Early morning, evening, weekend and work on holidays may be required as job duties demand.

ADDITIONAL NOTES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.