Job Title: Parts Associate

Department: Parts

Supervisor: Parts Manager

Summary Description

Provide courteous, knowledgeable assistance to customers; perform cashiering, stocking and other duties to promote efficient functioning of department. Identify correct part numbers specific to the powersports product. Resolve difficult customer problems in a courteous and professional manner.

Duties and Responsibilities

• Provide customer service to external customers.
• Meet customer needs, offers options, resolves problems, and follows up with customers.
• Ensure full customer satisfaction without unnecessarily referring customers to other coworkers.
• Maintain friendly, helpful demeanor.
• Provide professional, knowledgeable, courteous customer service.
• Assist customers in locating merchandise, take special orders, answer questions, and communicate policies on returns and exchanges.
• Monitor for shoplifting.
• Perform all cashiering functions in accordance with dealership cash handling policies and procedures.
• Check price tags for alterations.
• Does not accept checks unless processed through cross checks.
• Use appropriate verification procedures for credit card purchases.
• Keep sales floor neat, clean, and fully stocked.
• Shelve new stock, inform buyers of fast- and slow-selling stock, maintain thorough knowledge of inventory.
• Ensure merchandise is attractively displayed.
• Maintain cashiering desk/areas in a clean, organized fashion.
• Keep cashiering area well-stocked with necessary supplies, such as shopping bags, credit card drafts, etc.
• Assist with answering incoming calls and directing them to the appropriate person or department.
• Make tags for damaged merchandise, deliver daily to designated area.
• Comply with all dealership and department policies and procedures.
• Perform other related duties as assigned or requested.

Supervisory Responsibilities

• None

Qualifications & Job Requirements

• High School Diploma or equivalent degree preferred.
• Experience: 1-3 years of powersports experience required, with 3-5 years preferred; or the equivalent combination of education and experience.
• Ability to take initiative and problem solve.
• Excellent verbal and written communication skills.
• Ability to present oneself as well as the dealership in a professional manner.
• Knowledge of applicable laws/policies/principles/etc.
• Attention to detail.
• Interpersonal skills and customer service skills required.
• Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
• Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.

Physical Demands

• Requires the use of both hands.
• Frequently required to bend, climb, stoop, crouch, reach, and lift 50lbs of material.
• Requires standing and/or walking for extended periods of time.

Working Conditions

• The noise level in the work environment is usually loud.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.
• Frequently works near moving mechanical parts.

In addition to the outlined essential job functions, the employee is required to complete all additional tasks assigned by his/her supervisor, as the supervisor sees fit for the position.