PARTICIPANT ENGAGEMENT ASSISTANT-Detroit MI

First Mile Care is an early-stage healthcare sitting at the intersection of public health, technology, on-demand economy, and community building. We’re building the nation’s first affordable, scalable, and sustainable platform to improve the lives of people who have prediabetes. Our goal is to halve the number of people in the U.S. with prediabetes by 2028. How? By scaling the Diabetes Prevention Program (DPP) that’s been clinically proven to reduce the risk of diabetes by 58%. We have partnered with local physicians, major health systems, and major retail pharmacies. We are collaborating with the CDC and the American Medical Association to drive step function enrollment in DPP across the nation. We are committed to creating a nationwide network of First Mile Coaches in 42,000 ZIP codes across the US - local heroes trained to help their fellow community members make the right decisions daily, so they can gain control of their health and reverse prediabetes.

THE POSITION

We are currently seeking a participant engagement assistant to help with program recruitment activities focused around inbound and outbound calls. This position is from your remote location; however, * this is a remote work from home position and we are only accepting applications from those individuals located in the Detroit, MI area only.

• Initiate or handle incoming calls to prospective participants in our program.
• Relay and route messages to the proper entity.
• Balance scripted conversation with natural rapport and provide accurate and detailed documentation of account to ensure proper follow up.
• Engage participant inquiries with energy and enthusiasm.
• Record notes on customer interaction using a CRM system.

YOUR BACKGROUND

• Associates degree preferred and/or combination of education and work experience.
• Customer service mentality
• Must be detail oriented. Attention to detail is paramount to succeeding in this role.
• Ability to think critically and problem solve in the moment.
• Must have strong communication (both written and oral) and interpersonal skills.
• Experience with Odoo CRM or other CRM system is a plus.
• Health care experience and knowledge of HIPAA requirements is a plus.
• Punctual, good communicator and dependable.

Technical Requirements:

• Must have own personal computer or laptop
• Ability to work in a secured space where others will not be able to overhear conversations or see computer screen.

Part-time position – 20-25 Hours Weekly (1:00p to 5:00pEST Monday-Friday or Wednesday, Thursday, Friday Noon to 6:00p EST)

Work Remotely

• Yes

Job Types: Part-time, Contract

Pay: $15.00 - $16.00 per hour

COVID-19 considerations:
THIS POSITION IS REMOTE FROM YOUR HOME; HOWEVER, WE NEED INDIVIDUALS IN THE DETROIT, MICHIGAN AREA ONLY.