Job description

JOB DESCRIPTION:

who you are...

Love to keep things organized & have an unmatched attention to detail to accurately maintain inventory records

Passionate about the delivering the highest level of customer service standards to internal & external customers

Ultimate team player, eager to jump in & help your colleagues to get the job done

Curious & creative, striving for ways to simplify processes & procedures to streamline work

Proven success achieving results both independently & through teamwork

Hands-on teammate, who takes a proactive approach to all tasks

at west elm, you will...

• Manage shipments in the stock room & scan all shipments as they’re delivered

• Ticket & stock merchandise in the stock room or prepare for immediate distribution to the sales floor

• Provide feedback to supervisor regarding inventory levels & damages

• Maintain impeccable organization of stockroom by department & categories

• Adjust stocking procedures to maintain clear aisles & exits & maintain safety precautions at all time

• Ensure that merchandise is safely stored, properly ticketed, packaged, logged & easily located for

replenishment

• Pack & log merchandise for customer pick up

• Ensure that the stockroom is always clean & swept, with garbage removed & supplies organized

• Provide support to your teammates by assisting on the sales floor during peak times

• Ensure all appropriate stockroom procedures are followed to minimize companyloss

• Provide an excellent experience for all customers for the duration of their time in the store

• Complete additional tasks listed on daily agenda or as assigned (i.e., maintenance of store, lighting, cleaning)

• Be held accountable for the following brand competencies: operates with strategic agility, drives innovation &

change, provides influential leadership, communicates effectively, develops self & others, creates teams & partnerships, focuses on the customer, models personal accountability, builds operations excellence & drives execution

what we’re looking for...

• 1-2 years of stockroom or related work experience

• 1-2 years of customer service experience strongly preferred

• Basic product knowledge & passion for our West Elm Brand

• Exceptional time management & organizational skills to execute multiple tasks simultaneously

• Excellent communication skills & ability to provide world-class customer service at the back door

• Must be able to be mobile in the stockroom or sales floor for extended periods of time

• Must be able to lift & mobilize medium to large items, up to 100 lbs., while utilizing appropriate equipment & safety

techniques

• Full time associates are expected to have open availability to meet the needs of the business. Casual associates must

be available to work a minimum of two regularly scheduled shifts on the weekend (Saturday and Sunday) and two during the week (Monday to Friday). Associates must be available for annual inventory and entire holiday season (November and December).

*Example: Weekend availability cannot fall on the same day; an associate must be available on both days (Saturday and Sunday).

Job Types: Part-time

Job Type: Part-time

Pay: $16.00 - $16.01 per hour

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
We follow current CDC guidelines

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person

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