Job description
Lyric Johnson
Duluth, MN 55806
lyricjohnson64_3vm@indeedemail.com
+1 218 213 5099
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
HCL Technologies - Duluth, MN
November 2020 to June 2021
Answering calls and assisting customers with the scheduling process for proctored exams
Sales Associate
TJ Maxx - Duluth, MN
June 2020 to November 2020
Cashiering, assisting customers, putting out merchandise, cleaning etc.
Passenger Service Agent
Delta - Duluth, MN
February 2020 to October 2020
Checking in passengers for flights, boarding them onto planes, as well as helping passengers to have
a smooth time at the airport.
Direct Support Professional (DSP)
REM - Duluth, MN
October 2017 to December 2019
Assisting clients to live independently: De-escalating behaviors, medication management, cooking,
bringing clients to appointments, as well as community ed events, and bringing them on outings.
In addition to providing support for the clients I would chart on the daily behaviors, mood, events,
medications etc.
IT Assistant
FDLTCC IT Department - Cloquet, MN
August 2016 to December 2017
Keeping the IT lab under control, assisting guests with technology needs, setting up lab equipment in
classrooms, keeping the lab clean and office supplies stocked.
Sales Associate
Victoria's Secret - Duluth, MN
November 2016 to August 2017
Ringing customers up, assisting customers with finding the right items, stocking merchandise, setting
up for sales
Housekeeper
Bluefin Bay Family of Resorts - Tofte, MN
August 2013 to December 2015
Cleaning rooms, doing laundry, assisting guests
Education
Bachelor's in Psychology
University of Wisconsin-Superior - Superior, WI
September 2018 to December 2019
Associate
Fond du Lac Tribal and Community College - Cloquet, MN
August 2016 to July 2018
Skills
Direct Support
Organizational Skills
Communication Skills
Certifications and Licenses
PCA
September 2018 to Present
driver's license
CPR Certification
First Aid Certification
Assessments
Customer focus & orientation — Highly Proficient
November 2021
Responding to customer situations with sensitivity
Full results: Highly Proficient
Home health aide skills — Expert
May 2021
Providing care to patients in a home setting
Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Additional Information
Skills and Interests
Excellent Communication
Good with team work
Very Patient
Hardworking
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