Part Time Cross-Utilized Customer Service Agent - Blue Grass Airport
Job description
Part Time Cross-Utilized Customer Service Agent - Blue Grass Airport - (LEX) Lexington, KY
LEX00000045
Cross-utilized Agent
Are you passionate about customer service and travel, with an interest in working at an airport or around airplanes? Are you someone who enjoys working outdoors in all types of weather? Are you looking for a versatile job that keeps you mentally and physically active, utilizing problem solving skills regularly?
If yes, then you’re a great candidate for a role as a Cross Utilized Customer Service/Ramp Agent with United Ground Express, a subsidiary of United Airlines.
Cross-utilized Agents do it all. They help passengers throughout the airport as well as prepare gate areas for aircraft arrival and prepare aircraft for flight dispatch.
In the Lobby
Make every interaction a positive one through kind communication
Assist passengers with a smile through arrival and check-in processes, including support for passengers with special needs such as unaccompanied minors, and passengers needing wheelchair assistance
A customer service agent is expected to be friendly, prompt, and courteous
You will provide assistance for people who are checking-in, making reservations, rebooking flights, and checking in baggage.
Resolve disservice situations like determining alternative flight options or rebooking a reservation when delays, cancellations or misconnections occur
Make informed decisions in sometimes stressful situations
Working on the Ramp
You will be working outside year-round in all kinds of weather
Plenty of physical activity, as you will be loading and unloading aircraft with as many as 100 bags per flight, some weighing as much as 70 lbs.
At UGE we are committed to Safety at all times, always following trained standard operating procedures
Consistent attention to detail and awareness of your surroundings
What’s in it for you:
$14.00 per the union contract
Flight privileges: you and your family can fly anywhere in the world on stand-by across United Airlines’ amazing global network
UA Discounted flight Program for purchasing confirmed tickets
Paid job training programs
Heath Benefit package options
What will my schedule look like?
This is a union position based on seniority. You will be assigned your initial schedule and will then have the opportunity to make a bid for your desired shift after your initial schedule period ends
You may be required to work mandatory overtime based on operational need
Must be able to work during day and night shifts, weekends, and holidays
As you gain seniority, you can trade days with colleagues, pick up extra hours and have more control over your schedule
UGE requirements
Minimum of 18 years old
Excellent communication skills
Must be able to read, write, and speak English fluently
Eligibility to obtain necessary credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service) per local requirements
Legally authorized to work in the United States without sponsorship
High school diploma or equivalent preferred
Valid driver’s license with a clean, insurable driving record
ADA Specifications
Ability to operate a computer to enter and retrieve data
Ability to lift up to 70lbs on a consistent basis
Ability to pass all pre-screening clearances (including a background check, hearing and vision tests, and drug screen)
UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT
jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.