Enterprise Bank is a growing and successful commercial bank where your talents will be recognized. Consistently being recognized both nationally and locally as a “Top Place to Work”, Enterprise Bank team members are as important to us as our core values. Join our dynamic team and experience a unique workplace culture where success is shared, and diversity is celebrated.

What You’ll Do: Enterprise Bank has an exciting opportunity in our Call Center department. We are looking for a Part Time Call Center Specialist to join our team! Working in a bank call center environment, the Part Time Call Center Specialist is responsible for developing banking relationships by providing exceptional service via telephone, email and livechat. This person is required to retain and support the growth of profitable relationships by effectively managing relationships with existing customers through knowledge of Enterprise Banks procedural resources, products, services and technical intelligence. Each specialist works to effectively troubleshoot and assist customers and help navigate through various self-service online and mobile applications. Responsibilities include servicing customer calls and requests, responding to customer live chats, handling travel notifications and various debit/ATM card related questions, maintaining escrow accounts, performing fund transfers, calculating interest, researching, maintaining, and providing support with all Retail and Business digital products and services.

Hours:

• Tuesday, Wednesday, Friday: 3:00pm – 8:00pm
• Thursday 9:00am - 2:30pm
• Saturday: 7:00am – 2:00pm

This position can be worked remotely, hybrid or onsite at 18 Palmer Street in Lowell, MA. Candidates from MA, NH, and ME only.

Requirements: Associate’s degree from a two-year college or technical school and one to two years of experience in a banking environment or Call Center or equivalent combination of education and experience. Proficiency in Microsoft Outlook MS Office applications (Word, Excel, PowerPoint) and fluency in multiple languages a plus.

Our DEI Value Statement: At Enterprise Bank, people and relationships come first. We encourage and foster a culture of diversity, equity, and inclusion, where everyone feels valued and respected. We are committed to a caring workplace that recognizes the importance of making a meaningful, positive difference in the lives of our team members, customers, and communities. Please click here to view our Inclusion website for more information and to learn more of our story and Core Values.

Benefits: We encourage every team member at Enterprise to lead a healthy and balanced life. We offer generous paid time-off programs, exceptional Tuition Assistance, College Loan Repayment, Wellness programs, Employee Resource Groups, opportunities to assist in your community as well as health, dental and life insurance coverage and a generous 401(k) match.

Enterprise Bank is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. EOE M/F/Disabled/Vet.

Experience

• 1 - 2 years: Banking

Behaviors

• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Goal Completion: Inspired to perform well by the completion of tasks
• Self-Starter: Inspired to perform without outside help
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)