THE STORY

When we started in 2012, we were focused on reinventing men's basics — with underwear and socks as our starting point. Today, we are a fully-fledged modern menswear brand that powers radically-efficient wardrobing. Rooted in smart design and performance fabrics, our products are designed to work together through our pioneering "Daily Wear System".

As we continue to expand our offering and our footprint beyond e-commerce to first and third-party retail, we are looking for passionate, proactive, strategic, and creative problem-solvers to join us. If that sounds like you… keep reading.

THE ROLE

We're looking for dynamic Brand Experience Associates (Sales Associate) to join Mack Weldon's retail team in our Deer Park Outlet store location! In this role, you'll educate and share the Mack Weldon brand story and guide customers through our retail experience. You'll play a critical role in delivering exceptional customer service and building customer relationships.

WHAT YOU'LL DO

• Be a Mack Weldon brand ambassador and deliver exceptional customer service throughout the customer journey. Responsible for achieving individual sales, KPI and profitability goals.
• Communicate the Mack Weldon brand story and philosophy to our customers
• Demonstrate and maintain exceptional product knowledge. Maintain knowledge on competitors to support building sales and customer relationships.
• Continuously deliver an above and beyond and individualized customer experience for all guests
• Complete daily operational tasks to maintain store replenishment, cleanliness, and visual standards in front of house and back of house. Assist with visual merchandising changes. Processes shipments as needed.
• Develop and maintain customer relationships through personal clienteling strategies
• Upholds all loss prevention awareness protocol
• Support management team in projects and initiatives as needed
• Strive to improve the store experience by making suggestions to management team
• Work collaboratively with all team members to foster an environment of trust and a positive store team culture

WHAT WILL SET YOU UP FOR SUCCESS

• Minimum 6 months working in retail; outlet experience ideal but not required
• Experience in a fast-paced retail store environment
• Possesses current knowledge of fashion trends and competition in the Outlet marketplace.
• Must be flexible with working varied shifts including nights, weekends, and holidays
• Ability to carry boxes 25-30lbs for stock transfers
• Can bend, reach, lift and move stock and products

WHAT MAKES US SPECIAL

• It's all about the people. To us, diversity is a strength. We check our egos at the door and value all backgrounds and experiences. From our employees to our customers to our partners—we build relationships that last.
• We care. Every detail matters. We research, we test, we adjust. We take pride in everything we do by being thoughtful in our decision making and design process.
• We put our money where our mouth is. We work with ethical and humane partners, we act with integrity and trust, and we take ownership of our actions and mistakes.
• We build for the future. First, we listen; then we think, plan, and act for the long-term. We see problems as opportunities and take calculated risks to build a company that lasts.

THE PERKS

• 100% Employer paid health care, dental insurance, and short term disability coverage
• Generous clothing stipend
• Employee assistance program
• Employee discount
• Paid time off
• Parental leave

Mack Weldon's inclusive culture embraces each person's individuality and authenticity. Mack Weldon is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.

Job Type: Part-time

Pay Recommendation: $16.00/hour