Are you looking for a new career journey? When you come onboard at Sun Country Airlines, you’re joining a dynamic team that operates a new breed of hybrid low-cost carrier based in Minnesota with flights spanning across North America, Mexico and the Caribbean. Join our fast-growing airline that operates a diversified network including scheduled passenger service, charter flying, and cargo operations. This year, we are celebrating 40 years of flying and would love to have you join us!

Sun Country Airlines is seeking a Part-Time Baggage Coordinator who will be responsible for the full life cycle of lost and/or delayed baggage. These responsibilities include customer service, tracking, and reuniting lost and/or delayed baggage and/or items with their owner.

Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Part-Time Baggage Coordinator you’ll enjoy these benefits and more:

• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match

Essential functions and responsibilities of a Part-Time Baggage Coordinator:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide exceptional customer service written and verbally to customers related to lost and/or delay baggage
• Communicate status updates to customers in regard to delayed luggage or claims process
• Process applicable claim forms to ensure lost and/or delayed baggage is properly documented
• Manage lost, delayed, and baggage left on board to resolve claims in a timely manner
• Assess financial vs. service cost in returning delayed baggage/item
• Update tracing and reservations software for awareness for all internal departments, other carriers, and baggage team on customers claim
• Update reports pertaining to lost and/or delayed baggage and/or items
• Appropriately document and track physical inventory, exercising care and privacy
• Provide exceptional customer service when contacting customers to provide status or collect information to resolve claims
• Any other duties assigned by management

Qualifications and Education Requirements

• Previous Customer Service experience
• Demonstrated strong problem-solving abilities
• Ability to be self-motivated and a team player in a fast-paced environment
• Strong communication verbal and written, organization, and problem-solving skills
• Ability to manage multiple tasks while meeting deadlines
• Microsoft office suite and familiarity with airline applications
• Must have the ability to work flexible work hours including availability to work nights, holidays and weekends
• Possess a valid driver's license and a good driving record

Preferred Skills

• Prior airline experience

Work Environment

This job primarily operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones photocopiers, filing cabinets.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee occasionally is required to stand; walk; climb or balance, and stoop, kneel, crouch or crawl. The employee is frequently required to sit, use hands or finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Additional Notes

Must be able to obtain SIDA badge.

AAP/EEO Statement

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sun Country Airlines is an E-Verify Employer. We participate in the web-based system that allows the company to verify the identity and employment eligibility of newly hired employees by electronically matching information provided by employees on the Form I-9, Employment Eligibility Verification, against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS).

Sun Country Airlines is a Zero Tolerance Drug-Free Workplace for all Safety-Sensitive functions. [1] A safety-sensitive function, as described in 14 CFR part 120, §§ 120.105 and 120.215, includes a flight crewmember, flight attendant, flight instructor, aircraft dispatcher, aircraft maintenance or preventive maintenance, ground security coordinator, aviation screener, air traffic controller, and operations control specialist. I understand and acknowledge that I will be required to undergo a DOT/FAA pre-employment drug test for the following prohibited drug (as defined in 49 CFR § 40.85) prior to being hired or transferred into a Department of Transportation (DOT) safety-sensitive position as defined in 14 CFR part 120[1]: All prospective employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)