Job description

Team Support:
 Ensures A friendly wellness and recovery-oriented office environment, and rapid response when

meeting and greeting persons served, family members and stakeholders who visit the office.

Creates a welcoming trauma-informed customer service environment in the office.

 Participates in team meetings as assigned, including individual and team supervision. Actively

seeks out monthly supervision from supervisor.

 Provides clerical and administrative support to the team to ensure effective and efficient use of

the team members time and resources

Data Entry and Reporting:
 Enters all billing information in accordance with agency timeline

 Enters all statistical data collection and prepares monthly and quarterly reports in accordance

with agency timeline

 Monitoring and reporting of documentation compliance

Billing:
 Monthly verification of insurance eligibility for individuals and reporting changes to billing

supervisor/team leader

 Daily tracking and reporting of units of service, and billing through NJMHAPPS

Coordination of all aspects of health and safety:
 Inspection of all Agency vehicles (repairs/routine maintenance/inspections)

 Conducts and documents all required inspections and drills outlined in Health and Safety Policies

(see policy 6004-A)

 Compliance with internal/external policies, regulations, laws and high ethical standards

Coordinates routine administrative program activities:
 Management of charts in electronic health record

 Appointments and meetings for staff and maintains calendar as assigned

 Attends team meetings and in-service trainings as assigned

Maintains:
 Management of information and distributes to the other team members

 Confidentiality of mental health program information, records, etc.

 Staff attendance records and coordinates staff requests for time off as assigned

 Program’s supply inventory, prepares vouchers for payment and assists with electronic

purchasing per agency protocol

Decision Making/Customer Service/Communication:
 On a regular and continuous basis, exercises sound judgment and assumes responsibility for

decisions, consequences and results having an impact on people, costs and/or quality of service

 Answering, screening and routing telephone calls including routine and crisis calls from people

served by the program

 Provide admission information for program or warm handoffs to other Bridgeway programs for

persons seeking Bridgeway services for self or family members

 Prepares and answers routine team correspondence

 Exchanges non-routine information using tact and persuasion as appropriate, requiring excellent

verbal and written communication skills

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• Willing to learn and competently utilize all current and future computer applications and

technology as related to the position to include operation of agency computers, smart phones,

phone systems, email platforms, electronic calendars, electronic training modules, electronic

health records and electronic data systems used by the agency.

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